Job Description & How to Apply Below
Mindlabs builds technology products at the intersection of hardware, firmware, cloud software, and
real-world operations. Our products solve practical business problems in industrial and operational
environments, requiring thoughtful integration across technology, processes, and people.
We are a small, highly technical team where individuals have significant ownership and impact. We
value curiosity, first-principles thinking, pragmatism, and a strong bias toward action.
About the Role
We are looking for a Solutions & Product Lead — someone who owns customer problems end-to-end
and shapes what becomes platform product. This role sits at the intersection of customers, business,
operations, and engineering.
You will work directly with company leadership to understand customer requirements, identify business problems, evaluate tradeoffs, propose solutions, coordinate execution across teams, and ensure that the work delivered creates meaningful business value.
This is not a traditional Product Manager role and it is not a project management role. You will handle
ambiguity, make recommendations, challenge assumptions, and drive outcomes. The ideal candidate is comfortable discussing customer workflows in the morning, evaluating product strategy in the afternoon, and reviewing technical implementation approaches with engineers in the evening.
What You Will Do
Customer Requirements & Solution Design
• Meet customers and understand their operational and business challenges.
• Distinguish between what customers ask for and the actual problem they are trying to solve.
• Translate customer needs into scalable product capabilities.
• Decide when a requirement should become a product feature versus a customer-specific
customization.
• Propose solutions that balance customer value, engineering effort, scalability, and business impact.
• Participate in customer discussions and help guide technical and product decisions.
Product & Business Systems
• Analyze cross-functional business problems spanning multiple departments.
• Design and improve business processes across product lifecycle, manufacturing, deployment,
support, operations, and customer success.
• Identify inefficiencies, bottlenecks, and recurring operational issues.
• Drive initiatives that improve business outcomes, reduce costs, increase scalability, or improve
customer experience.
• Build scalable systems and processes that help the company grow without increasing complexity.
Product Strategy & Prioritization
• Evaluate new product opportunities, customer requests, and strategic initiatives.
• Help determine what should be built, why it should be built, and how it fits into the broader product
vision.
• Balance short-term customer needs with long-term platform and business goals.
• Contribute to product roadmap discussions and strategic planning.
Technical Collaboration
• Work closely with firmware, software, hardware, design, and operations teams.
• Evaluate implementation approaches and tradeoffs.
• Participate in architecture and solution discussions.
• Coordinate execution across multiple teams.
• Ensure that solutions remain aligned with long-term product and business goals.
Decision Making & Execution
• Gather information from stakeholders across the organization.
• Evaluate alternatives and present recommendations with supporting rationale.
• Drive decisions forward rather than escalating every issue.
• Take ownership of outcomes and follow through until problems are resolved.
• Create clarity in situations where requirements, priorities, or constraints are not immediately obvious.
What Success Looks Like
In your first 6–12 months, you will:
• Become a trusted owner of customer requirements from discovery through execution.
• Lead cross-functional initiatives spanning engineering, operations, and customer-facing teams.
• Develop a deep understanding of our products, customers, and business workflows.
• Drive decisions on feature prioritization, customizations, and solution design.
• Identify and solve operational and product bottlenecks that impact customers or business
performance.
• Build frameworks and processes that help the company scale more effectively.
• Influence…
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