Job Description & How to Apply Below
Job Description:
Technical Account Manager (TAM)
Role Overview We are seeking a highly skilled Technical Account Manager (TAM) to serve as a strategic partner to our customers, ensuring successful adoption, optimization, and ongoing value realization of our SaaS platform. This role bridges customer success, engineering, and product teams, driving technical excellence and customer satisfaction.
Key Responsibilities Act as the primary technical advisor for assigned customer accounts, building strong, trusted relationships.
Drive customer success outcomes by ensuring effective onboarding, adoption, and expansion of platform capabilities.
Provide hands-on technical guidance on architecture, integrations, and best practices.
Partner with customers to design and optimize data pipelines (ETL/ELT) and analytics workflows.
Support customers in leveraging cloud platforms and BI ecosystems for scalable and efficient data solutions.
Lead regular technical reviews, health checks, and strategic roadmap discussions .
Troubleshoot and resolve complex technical issues in collaboration with internal engineering teams.
Advocate for customer needs internally to influence product enhancements and roadmap priorities.
Identify opportunities for upsell, cross-sell, and renewal through value-driven engagement.
Mandatory Requirements Proven experience in:
Technical Account Management ,
Customer Success Engineering , or
Solutions Engineering roles.
Demonstrated experience working with:
Enterprise or mid-market SaaS customers .
Strong technical understanding of:
Data pipelines (ETL/ELT)
Cloud platforms (AWS, Azure, or GCP)
Business Intelligence (BI) ecosystems
Preferred Qualifications
Experience with modern data stacks (e.g., Snowflake, Big Query, Redshift).
Familiarity with data orchestration tools (Airflow, dbt, etc.).
Strong understanding of APIs, integrations, and system architecture.
Knowledge of analytics tools such as Tableau, Power BI, or Looker.
Experience managing multiple customer accounts in a fast-paced SaaS environment.
Key Skills Strong problem-solving and analytical thinking.
Excellent communication and stakeholder management skills.
Ability to translate business requirements into technical solutions.
Customer-first mindset with a focus on delivering measurable outcomes.
Comfortable working cross-functionally with product, engineering, and sales teams.
Education Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent experience).
Success Metrics Customer retention and satisfaction (CSAT/NPS)
Product adoption and usage growth
Time to resolution for technical issues
Expansion revenue from existing accounts
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