Associate Director - Product Management

We are looking for an Associate Director – Product Management to lead product strategy, execution, and business growth across our platforms. This role demands a strong blend of strategic thinking, business ownership, customer obsession, and people leadership to build, scale, and transform high-impact products.

What You'll Be Responsible For
Define and drive the long-term product/platform vision, strategy, and roadmap aligned with organizational objectives and market opportunities
Own the complete product lifecycle—from ideation and prioritization to execution, launch, adoption, and business impact measurement
Drive product-led growth by owning key business metrics, revenue goals, and P&L responsibilities
Lead, mentor, and scale high-performing product teams comprising Product Managers, UX Designers, and Analysts
Establish product management frameworks, operating models, governance mechanisms, and best practices across teams
Partner closely with Engineering, Design, GTM, Customer Success, Support, and Services teams to ensure seamless product delivery and customer success
Champion customer-centric product development through deep customer understanding, market research, and data-driven decision making
Lead the development of new products (0→1) while driving scale and optimization of existing platforms (1→N)
Drive prioritization and trade-off decisions by balancing customer needs, business goals, and technical feasibility
Continuously assess market trends, competitive landscape, emerging technologies, and industry shifts to identify new growth opportunities
Foster a culture of experimentation, innovation, and continuous improvement across the product organization
Act as a strategic partner to senior leadership by providing insights, recommendations, and product direction

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What you would have:
10 – 12 years of product management experience, with significant experience in B2B SaaS, Platform, Telecom, or CPaaS products.
5+ years of leadership experience managing and mentoring high-performing product teams.
Proven track record of successfully building and scaling products from 0→1 and beyond.
Strong expertise in defining product strategy, product discovery, roadmap prioritization, and execution.
Demonstrated experience owning business outcomes, product KPIs, and P&L responsibilities.
Deep understanding of the communications ecosystem, including messaging, voice, video, cloud communications, APIs, and customer journey.
Strong analytical mindset with experience leveraging data, experimentation, and customer insights to drive decisions.
Excellent stakeholder management skills with the ability to influence and align senior leadership and cross-functional teams.
Exceptional communication, presentation, and executive stakeholder management skills.
Experience working in fast-paced, high-growth environments with the ability to drive clarity amidst ambiguity.
MBA or equivalent business qualification is an added advantage.

Why Join Us?
Impactful Work:
Play a pivotal role in shaping products that power trusted digital communication experiences for enterprises globally.
Leadership & Growth:
Lead strategic initiatives and influence business outcomes while working closely with senior leadership in a rapidly growing organization.
Innovation at Scale:
Be part of a world-class team building next-generation communication platforms in the evolving Telecom and CPaaS ecosystem.