Director - IT Operations

At  iMerit , we're building the technology foundation that powers some of the world's leading AI and technology companies. As we continue to scale globally, we're looking for an experienced  Director – IT Operations  to lead our worldwide IT infrastructure, enterprise systems, and distributed IT operations.

This is a  hands-on leadership role  where you'll shape the IT strategy while remaining deeply involved in solving complex technical challenges.

What you'll lead:
✅ Global IT infrastructure (Linux & Windows servers, networking, VPNs, Active Directory)
✅ End-user computing, device lifecycle, MDM/UEM, and IT support
✅ Enterprise applications (ERP, HRMS, ITSM, collaboration platforms)
✅ 24x7 incident management, disaster recovery, and operational excellence
✅ Infrastructure automation using Python, Bash, Power Shell, Terraform, or Ansible
✅ Cloud environments across AWS, Azure, or GCP
✅ Global IT teams, vendor management, budgeting, and technology roadmaps

We're looking for someone with:
✔️ 15+ years of experience in IT Infrastructure, Cloud, and Enterprise IT Operations
✔️ Strong expertise in networking, Linux/Windows administration, enterprise SaaS, and end-user computing
✔️ Experience leading geographically distributed teams across multiple time zones
✔️ Strong automation mindset with scripting and Infrastructure as Code
✔️ Experience managing enterprise vendors, IT budgets, and executive stakeholder communication
✔️ Global operational exposure across diverse infrastructure and regulatory environments

Nice to Have:

• Experience in BPO, ITES, AI, or technology services organizations

• Experience supporting rapid global growth

• Certifications such as ITIL, PMP, CCNA, MCSE, RHCE, or cloud certifications