Technical Delivery Manager - IAM ​/ CIAM [T500-27614

Position: Technical Delivery Manager - IAM / CIAM [T500-27614]
Talent
500 is hiring for one of its clients.
Who are we:
Core Insurance Platforms (CIP) is Zurich’s global capability responsible for building, running, and evolving core insurance technology. We set a unified, scalable operating model—covering governance, standards, architecture, service delivery, and reuse—so our business units can deliver at speed and scale.
CIP is the strategic steward of Zurich’s Guidewire ecosystem, aligning platform roadmaps to business strategy while driving stability, modernization, reduced supplier dependency, and long term cost efficiency.
India delivery center is one of our global delivery and capability hub. We bring together experts in AI, engineering, analysis, quality, and architecture to deliver product & process solutions, application run services, change and transformation initiatives, and centralized platform services across both on prem and Guidewire Cloud environments. Our teams operate from multiple global delivery centers, supporting Zurich’s business units worldwide.

Role:
Technical Delivery Manager
Role

Purpose:

The Technical Delivery Manager (Technology Lead – Digital Identity Platform) is accountable for end-to-end delivery, operational stability, and evolving architecture of Zurich’s Identity and Access Management (IAM) and Customer Identity and Access Management (CIAM) services.
The role provides technical leadership across operations, engineering, and architecture, ensuring secure, scalable, and resilient authentication services across Okta (Workforce IAM), Okta Access Gateway, Auth0 (CIAM), and Microsoft Entra  (Azure SSO & Conditional Access).
This role operates within an AI-first delivery and operations model, where service reliability, incident resolution, and platform evolution are enhanced through AI-driven monitoring, analytics, automation, and decision-making, improving operational efficiency, risk detection, and user experience across IAM and CIAM ecosystems.

Key Responsibilities:

IAM, CIAM & Platform Delivery:
Own  end-to-end delivery and service performance  of IAM and CIAM platforms, ensuring high availability, scalability, and reliability
Manage platform delivery for Authentication services.
Govern SLAs, KPIs, and service health metrics, ensuring alignment with business and security expectations
Drive release planning, deployment governance, and platform lifecycle management, incorporating AI-driven insights to optimize release impact and reduce operational risk

Support & Operations Leadership:
Lead global L2 / L3 IAM support teams, ensuring effective incident management and service continuity
Oversee resolution of authentication, access, provisioning, and policy-related incidents, leveraging AI-assisted diagnostics, log analytics, and pattern recognition to improve response times
Define and enforce operational standards, runbooks, and escalation procedures across support teams
Drive continuous improvement of operations through AI-enabled monitoring, predictive alerting, and automation, reducing MTTR and increasing service stability
Manage a global operating model, including on-call rotations, shift-based delivery, and critical incident management

Architecture & Design Contribution:
Contribute to and influence target IAM and CIAM architecture, working closely with enterprise and solution architects
Provide design guidance for various initiatives.
Ensure solutions are aligned with Zero Trust architecture, enterprise standards, and security policies, leveraging AI-assisted insights to validate design decisions and identify optimization opportunities
Support architecture governance activities, including solution reviews and design approvals

Zero Trust & Conditional Access Implementation:
Drive implementation and optimization of Zero Trust identity controls, including:
Okta adaptive authentication and policy-driven enforcement
Microsoft Entra Conditional Access for device, risk, and contextual access
Establish and maintain consistent access control patterns across workforce and customer platforms
Leverage AI insights to improve risk-based access decisions, anomaly detection, and policy tuning

CIAM Enablement (Auth0):
Support implementation and evolution of CIAM…