Technical Change Manager

Technical Change Manager – Salesforce Revenue Cloud

Location:

Hyderabad

Position Overview
We are seeking an experienced  Technical Change Manager  to support a large-scale  Salesforce Revenue Cloud implementation . This role will operate within the  PMO  and will be responsible for technical change governance, release coordination, production readiness, business approvals, and successful production deployments.
This is  not an Organizational Change Management (OCM), training, or communications-focused position . The role requires someone with strong experience managing enterprise application releases and coordinating across business, Salesforce, QA, Dev Ops, support, and other technology teams.

Key Responsibilities
Own and coordinate the  Change Management and Release Management process  for Salesforce releases.
Develop and maintain release plans, deployment schedules, change calendars, dependencies, and readiness checkpoints.
Coordinate release activities across  Development, QA, UAT, Production, and integrated systems .
Ensure all required  business, QA, technology, and operational approvals/sign-offs  are completed before production deployment.
Validate production readiness, including testing completion, UAT approval, deployment plans, rollback plans, support readiness, and business confirmation.
Lead  Go/No-Go meetings  and production readiness reviews with business and technology stakeholders.
Document and track release decisions, risks, issues, dependencies, and action items.
Coordinate production deployment activities across Salesforce, Dev Ops, integration, infrastructure, and support teams.
Manage planned releases, emergency changes, hot fixes, and production change requests.
Coordinate releases involving  Salesforce and upstream/downstream enterprise applications .
Identify and escalate risks that could impact deployment timelines or business operations.
Ensure releases comply with established  Change Management, Release Management, and PMO governance processes .
Coordinate post-deployment validation, production verification, and business confirmation.
Facilitate post-release reviews and capture lessons learned.
Provide release/change status reporting to PMO leadership and senior stakeholders.

Required Experience
7+ years  of experience in Technical Change Management, Release Management, Technical Program Management, or Technical PMO roles.
Strong hands-on experience managing  enterprise application releases and production deployments .
Experience supporting  Salesforce implementation programs .
Strong understanding of  SDLC, Agile, QA/testing, UAT, deployment, and release governance .
Experience conducting  Go/No-Go meetings and production readiness reviews .
Experience coordinating and obtaining business, QA, technology, and operational sign-offs.
Strong experience managing release calendars, deployment checklists, dependencies, risks, issues, and rollback plans.
Ability to coordinate multiple business and technology teams across complex enterprise releases.
Strong stakeholder management, communication, and executive reporting skills.
Experience working within a structured  PMO environment .

Experience with tools such as  Jira, Confluence, Service Now, Azure Dev Ops , Salesforce Dev Ops tools, or similar platforms.

Preferred Experience
Salesforce Revenue Cloud / Revenue Cloud Advanced
Salesforce CPQ and Billing
Quote-to-Cash / Lead-to-Cash
Salesforce integrations with ERP, Finance, Billing, CRM, and downstream enterprise systems
Salesforce CI/CD and deployment processes
ITIL Change and Release Management
Large-scale enterprise transformation programs