ServiceNow Administrator

Title -- Service Now Contractors
Location - Hyderabad
Experience - 5+ Years
Job Type-  Temporary/Contractor - Non US | 3-6 Months

Description
1. Platform Administration & Governance
2. Administer and maintain the Service Now platform, ensuring high availability, performance, reliability, and security.
3. Manage system configurations, user administration, groups, roles, ACLs, and platform access controls.
4. Establish and enforce platform governance, standards, and best practices.
5. Monitor platform health, performance metrics, and capacity utilization.
6. Platform Operations & Maintenance
7. Coordinate Service Now upgrades, patching, and release management activities.
8. Validate platform functionality through testing and post-upgrade reviews.
9. Manage instance cloning activities and environment strategy across Development, Test, and Production environments.
10. Troubleshoot and resolve platform-related issues, incidents, and service disruptions.
11. Configuration & Enhancement
12. Configure workflows, business rules, notifications, forms, service catalogs, and knowledge management solutions.
13. Support implementation and enhancement of Service Now modules such as: ITSM, ITOM, CMDB
14. Employee Center
15 Service Catalog
16 Knowledge Management
17. HR Service Delivery
18. Asset Management

Requirements
* 1. Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
2. Service Now Certified System Administrator (CSA) required or strongly preferred.
3. Service Now Certified Implementation Specialist (CIS) certifications preferred.
4. ITIL Foundation Certification preferred.