Appian; L3

Position: Appian (only L3)
Greetings from TCS!!
TCS is hiring for Appian (only L3)
Exp: 8+ years

Location:

Pan India

Provide L3 production support for Appian applications.
Analyze and resolve complex incidents, defects, and performance issues.
Perform root cause analysis (RCA) and implement permanent fixes.
Monitor application health and system performance.
Troubleshoot Appian processes, interfaces, integrations, and data-related issues.
Coordinate with L1 and L2 support teams for incident escalations.
Manage application deployments and production releases.
Support patching, upgrades, and platform maintenance activities.
Ensure SLA compliance for incident and problem management.
Perform capacity planning and performance optimization.
Create and maintain knowledge articles, support documentation, and runbooks.
Participate in on-call support and major incident management activities.
Required Skills
Appian Platform
Appian BPM
Appian Designer
Appian Process Models
SAIL Interfaces
Records
Sites
Reports
Task Management
Expression Rules
Decision Rules
Appian Data Fabric
L3 Support Expertise
Incident Management
Problem Management
Root Cause Analysis (RCA)
Defect Analysis
Production Support
Release Management
Change Management
Performance Tuning
Log Analysis
Platform Monitoring
Integrations
REST APIs
SOAP Web Services
Appian Web APIs
SQL Databases
Oracle Database
SQL Server
Active Directory / LDAP
Technical Skills
Appian Administration
Health Check Analysis
Deployment Management
Appian Logs Troubleshooting
Security Management
User Access Management
Process Performance Optimization
Database Troubleshooting
Linux/Unix Basics