Job Description & How to Apply Below
Role Overview : Are you ready to build a strong foundation in supply chain planning and play a key role in maintaining smooth SAP operations for global enterprise clients? As a Junior Consultant – SAP IBP (AMS), you will join our dedicated support team in India to deliver high-quality incident resolution, daily application maintenance, and system monitoring for SAP Integrated Business Planning (IBP).
You will work closely with cross-functional support teams to ensure business continuity, efficient ticket lifecycle management, and reliable background process execution.
Your Responsibilities:
Incident & Ticket Management: Analyze, triage, and resolve basic to mid-level SAP IBP technical and functional incidents within defined SLA guidelines. Record, update, and manage ticket life cycles accurately in designated tracking tools (e.g., Service Now, Jira, Remedy).
Batch Job Monitoring & Management: Monitor scheduled IBP batch jobs, data integration tasks (CPI-DS / SDI), and background planning runs to ensure successful execution and timely completion. Identify, troubleshoot, and escalate job failures promptly.
Shift Operations & On-Call Support: Work flexibly across rotational shift schedules to provide continuous application support coverage for global client operations.
Routine Application Maintenance: Assist with regular system health checks, routine master data maintenance support, and minor configuration updates/enhancements as guided by senior consultants.
User Support & Guidance: Interact with business end-users and key stakeholders to clarify reported issues, gather issue details, and provide status updates or guidance on standard SAP IBP functionality.
Documentation & Knowledge Sharing: Maintain and update standard operating procedures (SOPs), knowledge base articles, and incident resolution logs to support continuous team learning and efficiency.
Qualification:
Any Graduate
Relevant
Experience:
3-6 years of hands-on experience in SAP application support/AMS environments, with a primary focus on SAP IBP (Demand, Response & Supply, or S&OP modules).
Technical & Process Knowledge: Good foundational understanding of core SAP IBP concepts, standard planning view operations, data integration flows (CI-DS/SDI), and basic supply chain planning processes.
Batch & System Monitoring: Practical experience in monitoring SAP background jobs, error log analysis, and basic troubleshooting of failed data interface runs.
Ticketing Tools Expertise: Hands-on exposure to standard IT service management (ITSM) and ticket tracking platforms (e.g., Service Now, Jira, or similar tools).
Operational Flexibility: Willingness and capability to work in rotational shifts to support global business coverage.
Analytical & Communication
Skills:
Strong analytical problem-solving ability, clear written and verbal communication in English, and a customer-centric support mindset.
Teamwork & Adaptability: Ability to perform well in a fast-paced team environment, manage multiple support priorities effectively, and take ownership of daily support deliverables.
We are looking for immediate joiners only.
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