Plant Support Engineer

Role:
Plant Support / Application Support Engineer_ Hyderabad Location
Location  :
Hyderabad

Job Description:

Handling escalated calls and critical tasks like Backup & restore and maintain the log book of every incident
Perform SOP based activities including App support, User and Access Management, Backup and Restoration, Date and Time Check, Windows Controller Checks, Pre-emptive Maintenance Checks etc.
Handle escalated plant support issues.
Coordinate plant IT projects and initiatives.
Conduct regular inspections of plant IT facilities.
Having prior experience in pharma application
Develop and update plant support documentation.
Exp into  GxP
OS Installation.
OS Trouble shooting, Hardware Trouble shooting.
User accounts creation, maintance and password recovery.
Maintain Network and trouble shooting.
Sharing and security.
Remote Assistance & Remote Desktop.
Adding System into Domain.
User  ,modification ,disable as per 21

CFR in different applications like Zenon , Visual .
Installing , Configuring ,Troubleshooting the printer in Zenon,Visual and other applications.
Having experience the take backups in Zenon ,Visual, simatic wincc runtime , kilian HMI, Hata indusoft ,Ecostructure ,Lin mot talk.
Configuring the outlook and troubleshooting outlook related issues.
Troubleshooting the communication related issues in Production & Packing equipment’s.
Having experience on Sato and tsc printer installation in network local level and trouble shooting.
User  ,modification ,disable processes as per 21

CFR which are used in packing like pharma pack,Jekson ,SPAN,Retrack communication & BPO application.
Taking the manual backup and Restore & Review the data as per periodic schedule and Adhoc.
Supporting and coordinating with vendors to resolve the issues in applications.