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Patch Management Lead
JOB TITLE:
Patch Management Lead
JOB CODE: PM-LEAD
DEPARTMENT: Cybersecurity / Patch Management
LOCATION:
Hyderabad, India
TYPE OF POSITION: Permanent
REPORTING TO: Cybersecurity Manager / Patch Management Manager
Work Hours:
USA business hours /
US client-support shift
JOB SUMMARY
The Patch Management Lead will lead and manage patch management activities across enterprise endpoints and servers, overseeing patch planning, deployment, troubleshooting, compliance tracking, vulnerability remediation, risk management, and reporting. The role will work closely with vulnerability management, endpoint security, infrastructure, IAM, and risk teams using Tanium, Automox, Tenable, Rapid7, Tru Ops, Crowd Strike, Sentinel One, Okta, Cyber Ark , and Cyberfusion-related workflows.
The Patch Management Lead will act as the primary escalation point for critical patching issues and vulnerabilities, provide technical guidance to Patch Management Engineers, coordinate patching activities across teams, and ensure patch compliance and remediation targets are achieved within defined SLAs.
OPERATIONAL RESPONSIBILITIES
§ Lead and oversee scheduled patching activities using Tanium and support legacy/transition workflows from Automox to Tanium .
§ Plan and coordinate monthly, emergency, and out-of-band patch cycles across enterprise endpoints and servers.
§ Review patch applicability, deployment status, reboot requirements, failed patches, and compliance results.
§ Prioritize patching activities based on vulnerability data from Tenable and Rapid7 , including CVE severity, exploitability, and business risk.
§ Coordinate with server, desktop, endpoint, application, and infrastructure teams for patch deployment and validation.
§ Lead troubleshooting of complex patch installation failures, endpoint communication issues, reboot-pending status, and compliance gaps.
§ Track patch tickets, review deployment status, monitor remediation activities, and ensure timely closure of patch-related issues.
§ Support and manage patch exception documentation, risk acceptance, and remediation tracking in Tru Ops or similar platforms.
§ Coordinate with endpoint security platforms such as Crowd Strike and Sentinel One when endpoint health or agent status impacts patching.
§ Monitor and drive patch compliance, SLA adherence, vulnerability remediation, and deployment success rates .
§ Prepare and review patch compliance dashboards, management reports, SLA reports, and audit evidence.
§ Lead patch-planning calls and operational reviews with internal teams and stakeholders during USA hours.
§ Act as the primary escalation point for high-risk patch failures, critical vulnerabilities, and overdue remediation activities.
§ Provide technical guidance and support to Patch Management Engineers and review assigned patching activities.
§ Coordinate with vulnerability management, security, infrastructure, IAM, risk, and GRC teams to ensure timely remediation.
§ Identify recurring patching issues and drive corrective actions and process improvements.
§ Maintain patch management runbooks, deployment procedures, operational documentation, and compliance evidence.
EDUCATIONAL REQUIREMENTS, TOOLS & CERTIFICATIONS
Education:
Diploma/bachelor’s degree in computer science, Information Technology, Cybersecurity, or equivalent experience.
Experience:
§ 5–8+ years of experience in patch management, endpoint management, infrastructure operations, vulnerability management, or cybersecurity operations.
§ Strong hands-on experience with enterprise patch deployment and vulnerability remediation tools.
§ Experience leading or mentoring technical teams in patch management or infrastructure operations.
§ Experience supporting US business hours or global operations preferred.
Tools & Technologies:
§ Primary Patch Tool: Tanium, Automox
§ VM Input Tools: Tenable, Rapid7
§ Endpoint Security: Crowd Strike, Sentinel One
§ Risk / GRC: Tru Ops, Cyberfusion
§ Identity / PAM: Okta, Cyber Ark
§ Other: ITSM/ticketing tools, Excel, dashboards, reporting platforms
Certifications:
ITIL Foundation, Security+, Microsoft endpoint certifications, Tanium…
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