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Job Description & How to Apply Below
About CIBC:
CIBC is a leading North American bank, with a history of more than 150 years of living our purpose - to help make your ambition a reality. Client relationships are at the center of our strategy, and our growth is enabled by a highly engaged and connected global team. From digital banking to community impact, we’re proud to drive progress for our clients and our communities.
Recognized for our culture, award-winning innovation and community investment, CIBC continues to evolve by putting people and progress at the centre of everything we do.
About CIBC India:
CIBC India is a technology and operations hub in Hyderabad, where you’ll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether you’re driving innovation in digital banking or streamlining client onboarding, you’ll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the center of what we do: you’ll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging.
We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If you’re ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.
How You’ll Succeed (responsibilities):
Analytics QA Delivery and Test Management:
Partner with Squad/Product Owners to gather and clarify complex business requirements and support solution design discussions to ensure testing aligns with project objectives.
Develop and validate test case documentation, including scope clarification, solution requirements, and quality assurance outcomes, to support high-quality delivery.
Execute test cases across web and mobile applications, including Android and iOS platforms, to identify defects, gaps, and implementation issues through manual and automated testing.
Review testing requirements and determine testing objectives to ensure analytics implementations meet business, functional, and quality expectations.
Leverage deep knowledge of Adobe Analytics, AEP rule testing, and AJO requirements, implementation, and testing to ensure analytics solutions are accurate and complete.
Defect, Release and Production Support:
Manage and prioritize a backlog of defects to ensure issues are resolved efficiently and communicated clearly to stakeholders through to closure.
Use HP ALM and JIRA to document, track, organize, and monitor defects and test outcomes for effective issue management and reporting.
Support release testing activities to validate readiness and ensure analytics implementations perform as intended before and after deployment.
Conduct investigations and coordinate resolution of production issues, with developer support where required, to minimize business disruption and maintain platform integrity.
Automation, Monitoring and Data Quality Assurance
Leverage Observe Point to create and monitor online and mobile banking journeys in production to validate analytics requirements.
Analyze Observe Point results to ensure the accuracy, completeness, and compliance of client data across digital platforms.
Apply strong attention to detail and critical thinking to identify issues that may impact data quality, recognizing the role as a key control point in analytics validation.
Recommend enhancements to QA processes, automation approaches, and testing practices to improve operational efficiency and effectiveness.
Stakeholder and Chapter
Collaboration:
Build strong, trusted relationships with Squad/Product Owners, Chapter members, business stakeholders, and technology partners to support successful project delivery.
Provide clear and proactive status updates and progress reports to stakeholders to manage expectations related to scope, timelines, and risks.
Collaborate with the Chapter Lead to provide visibility into team status, capacity, priorities, and blockers, and support timely issue resolution.
Help internal partners make informed decisions regarding program, product, and service development by providing quality assurance insight and practical recommendations.
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