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Desktop Support Specialist Ticketing

Job in 500001, Hyderabad, Telangana, India
Listing for: IPolarity
Full Time position
Listed on 2026-09-22
Job specializations:
  • IT/Tech
    IT Support, Systems Administrator
Job Description & How to Apply Below
Core Responsibilities
Service Now Operations:  Manage L2 ticket resolution, escalations, and SLA tracking; contribute actively to KB articles and workflow optimization.
Okta Administration:  Handle identity lifecycle (onboarding/offboarding), MFA resets, SSO application provisioning, and access policies.
Microsoft 365 Management:  Administer Exchange Online, Teams, One Drive, SharePoint permissions, and user licenses via M365 Admin Center / Entra .
Endpoint Support:  Provision, patch, and troubleshoot Windows 10/11 and macOS devices using Intune/MDM tools; resolve network, VPN, and hardware issues.
Key Requirements

Experience:

4–6 years of hands-on L2/L3 desktop and end-user support in enterprise environments.
Ticketing:  Hands-on experience with Service Now Incident, Request, and Change Management modules.
IAM & Cloud:  2+ years supporting  Okta  (MFA, SSO) and  Microsoft 365  administration.
Certifications (Good to Have):  Okta Certified Professional, Microsoft MD-102 / MS-900, or ITIL v4.
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