Coordinator of Library Operations and Engagement

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Coordinator of Library Operations and Engagement

Library Operations

Director of Library Operations

The New Jersey Institute of Technology seeks a customer-focused, organized, and collaborative professional to serve as the Coordinator of Library engagement and Operations for the University Libraries. Reporting to the Director of Library Operations, this position supports daily public service operations at the Robert W. Van Houten Library and helps maintain a welcoming, student-centered library environment.

The Coordinator supports library events, outreach, student engagement, and communications that promote awareness and use of library spaces, services, and resources. The position coordinates programming, social media, promotional initiatives, and event logistics across the University Libraries. Working collaboratively with library staff and campus partners, the Coordinator exercises independent judgment to support operational priorities and deliver engaging, high-quality programs and services.

This is a full-time, 35-hour, on-site work schedule, typically Monday through Friday. Evening and weekend hours will be required based on library operations, events and the academic calendar.

• Works the 9 am to 5 pm shift to support day-to-day service desk operations, provides public service desk coverage, and assists with scheduling for public service staff and student employees to ensure consistent operations and customer service support.

• Provides patron support for access services, course reserves, resource sharing, account issues, and general inquiries.

• Troubleshoots basic service issues and refers specialized requests to appropriate staff.

• Organizes room reservations, event spaces, and service and outreach calendars.

• Assists with training and onboarding student employees.

• Maintains service procedures, schedules, and training documentation.

• Identifies and recommends workflow improvements to support efficient service delivery.

• Coordinates event logistics, setup, and breakdown for library-wide events and outreach activities in collaboration with campus partners.

• Supports operational coordination for library programs and events while maintaining a clear distinction from the instructional and content-focused programming responsibilities of subject liaison librarians.

• Maintains promotional materials and social media content in collaboration with subject liaison librarians and the leadership team, consistent with institutional brand standards.

• Tracks participation and service data and prepares routine reports to support library operations and outreach activities.

• Maintains outreach calendars, project timelines, and related administrative documentation, as appropriate.

• Assists with monitoring student employee budgets and operational expenses.

• Supports day-to-day library operations and serves in place of the Director of Library Operations, as needed, to help maintain continuity of public service and operational functions.

• Participates in campus committees, meetings, and working groups related to student engagement, outreach, and student success initiatives.

• Responsibilities may be adjusted as needed to support operational and departmental needs.

• Bachelor’s degree required.

• Minimum of three (3) years of progressively responsible experience in customer service, libraries, communications, or a related field.

• Strong organizational, interpersonal, communication, and customer service skills.

• Demonstrated ability to manage multiple priorities and meet…