Service Advisor

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. Kenworth Sales Company was awarded the 2020 Dealer of the Year award and after 80 years of consistent excellence, we are still growing. The trucking industry has shown its essential role, and you can be part of our success and the impact it has on the economy. Enjoy a fast-paced work environment, an interactive role with team members and customers, and opportunities for growth across our 26 locations in the West and 11 locations in the East.

We are looking for a Service Advisor for our Idaho Falls location. This listing is for a Monday-Friday, 10:00am - 7:00pm shift.

The primary function of the Service Advisor is to generate, monitor and close all repair orders and to assist the Service Manager in the management of Service Department records and files. This job will require you to stand and walk for your entire shift. The job also includes compiling, scanning and sending all warranty documentation to the District Warranty Administrator.

• Personally coordinates all customer contact with the Service Department, including service appointments, customer authorization on service orders, status of repair inquiries, payment terms and complaints. Maintains a system of service quoting so customers are always informed of what they are buying and what they are expected to pay.
• Generates and maintains all work orders and repair orders. Assists customer in identifying needed services. Issues clear repair instructions to Service Technicians and Foremen.
• Coordinates with Service Manager and Foremen to assure completion of work within time promised to customer. Monitors repair progress and updates customer of any changes in agreed service, costs, or time of completion. Obtains customer authorization for any such changes.
• Reviews all labor charges on hourly rate repair orders. Closes all repair orders in coordination with Service Manager. Reconciles original repair order with final invoice while ensuring proper signatures have been received. Tracks down and resolves all discrepancies prior to transmitting.
• Insures timely, competent and courteous relations with all customers.
• Promotes the sale of labor, parts and accessories during customer contact. Maintains follow-up with customer on suggested repairs to meet the customer’s expectations.
• Maintains up-to-date information on hourly service rates, service specials etc. offered by competitors.
• Reviews all OEM data on repairs to identify campaigns, federal recall and OEM action repairs.
• Assists Service Manager in the management of Service Department and scans all files and records. Staggers lunch hour with Service Manager to cover phones daily.
• Monitors all open repair orders daily and closes quickly as possible. Monitors Inter-company tickets to ensure equal priority.
• Determines warranty status of repairs with the Service Manager and Warranty Administrator’s help while compiling all documentation to complete any warranty claims.

Ability to read and comprehend English instructions and information. High school diploma or equivalent. Must have a working knowledge of all heavy truck repair methods. Must have the ability to identify and meet Customer needs and requirements. Must be a hard worker and a self-starter and a problem solver. Organizational and time management skills a must. Exceptional phone and Customer service skills required.

Appearance must meet the company image and requirements.

Part of this position is physically demanding. May require lifting up to 50 pounds. Will stoop, kneel, crouch, crawl, reach, handle and feel. Will be exposed to noise, vibration, dust, exhaust fumes, paint, and other hazardous and non-hazardous materials. Must climb in and out of customer’s vehicles to record information. The other part of this position will require desk work, including use of computer monitor, telephone, ten-key calculator and completing paperwork.

Must wear a dealership uniform.

• Kenworth Sales Company promotes a progressive environment with an emphasis on teamwork, customer service, training and personal development.
• Stability - Company…