Center Sales and Service Associate; Inbound Call Center

Century Link is an industry-leading provider of communications, high-speed Internet, and entertainment services from coast to coast. Our solutions include home and wireless voice, digital television, and more, offering innovative options to our customers. As a participant in the U.S. General Services Administration Networx program, Century Link leads the communications industry into the future.

Job Description: As a Retention Center Sales and Service Associate, you will work in a call center to retain, promote, and sell Century Link products and services to residential customers. Your responsibilities will include:

• Providing excellent customer service on every call to enhance the customer experience
• Handling inbound calls from residential customers
• Achieving retention and sales goals set by the department
• Consulting with customers to assess their communication and entertainment needs and making appropriate recommendations
• Using multiple computer systems simultaneously to process sales and service orders
• Building and maintaining strong customer rapport
• Problem-solving and addressing customer concerns promptly
• Retaining customers considering disconnection or service downgrade through persuasive selling and customer service techniques within established guidelines

Join Us at Our Hiring Event!

Wednesday, June 22nd, 10:00 a.m.

- 2:00 p.m.
1875 International Way, Idaho Falls,

Century Link Managers and Recruiters will conduct on-site interviews and may extend on-the-spot job offers. Please apply beforehand, bring a resume, and be prepared for up to 2 hours if you receive an offer.

To apply, email your resume and use the online application link provided.

Position Details:

• Classification:
  Regular full-time, at least 40 hours/week, indefinite
• Wages/Training:
  Starting at $10.50/hr with increases every 6 months; average first-year earnings approximately $40,000; training lasts about 6 weeks, M-F, 10 a.m.
  
  - 7 p.m., attendance mandatory
• Location:
  
  1875 International Way, Idaho Falls,
• Work hours:
  
  7 a.m. to 7 p.m., Mon-Fri, with hours based on seniority; overtime may be required

Benefits:

• Medical, Dental, Vision after 30 days
• Paid vacation (1 week after 6 months)
• 401(k) with company match
• Product and service discounts
• Casual yet professional environment

Basic Qualifications:

• Minimum 6 months experience in sales or customer service
• Ability to multi-task in Windows environment
• Strong communication skills

Preferred Qualifications:

• Proven success in commissioned sales
• Experience in call centers and achieving measurable quotas
• Background in internet, cellular, or satellite technology

All information is confidential per EEO guidelines. We are committed to equal employment opportunity and do not tolerate discrimination. Employment is contingent upon a pre-employment drug test and background check.