Customer Service

"Enhancing the Lives of Those We Touch by Helping People Reach Their Goals"
Melaleuca has supported this mission since 1985, consistently growing revenues above $2 billion and operating in 19 countries with over 3,400 team members. We manufacture and market high‑quality natural, health‑oriented products that help people live more vibrant, healthier lives.

We are looking for an outstanding Customer Service Specialist to join our Call Center.

Answers customer service calls in a professional and courteous manner, resolving all issues to create complete customer satisfaction while showing customers their value to the company.

• Develop a positive line of communication with customers and leadership.
• Maintain a professional and courteous manner when interfacing customers.
• Record notes related to every call in detailed customer log files; review logs before finding resolution.
• Forward logs pertaining to shipping problems, customer concerns, and requests to the appropriate department or individuals.
• Reship products lost by carrier, damaged, or missing from the order by verifying the actual order and completing a reship invoice.
• Refund issues on customers’ accounts.
• Contact customers regarding address issues that result in returned parcels.
• Reclaim product sent in error and issue prepaid postage labels.
• Answer basic customer questions related to company products and services.
• Assist other departments with product returns, shipping problems, and credit issues.
• Transfer specific customer request calls to the appropriate department or individuals.
• Apply policies uniformly and consistently by correctly interpreting problems and determining resolutions.
• Track UPS, DHL, Canada Post, and International Bridge shipments.
• Manage time on and off phones with “Not Ready” time.
• Complete new customer phone enrollments by accurately and courteously obtaining and verifying customer information.
• Assist Customer Care during heavy call periods.
• Assist other departments in completing month‑end tasks.
• Performs other duties as assigned or needed.

• Exceed average performance on Quality Development and Score Card.
• 10 key touch.
• Support Customer Care standards and goals as determined by Customer Care Managers and Coordinators.
• Attend regular Melaleuca trainings as determined by Customer Care Managers and Supervisors.
• Typing 40 wpm.
• Analyze and solve problems.
• Interpersonal and customer relation skills.
• Work under stress.
• Communicate effectively in person and by phone.
• Work independently and professionally.
• Perform essential duties with efficiency and accuracy.
• Sit with intermittent walking.
• Work overtime as needed.
• Shifts at month end can be 12‑hour shifts with 30‑minute lunch breaks.
• Potential to work 1 day for 10 hours, the following day for 12 hours, the following day for 10 hours, and an additional day for 9 hours with 30‑minute lunch breaks.
• Potential to work 6 days a week.
• Average personal break time is 3 minutes per hour worked.
• Headset worn over ears and attached to the desk phone.
• Stand at the desk; chair can be adjusted but desk height cannot.
• Attend training lasting approximately 4–6 hours with scheduled break times.

Great culture
—you’ll become part of a fast‑paced team dedicated to a feel‑good lifestyle brand that changes lives. We are proud to be a values‑driven organization that treats team members with respect. Our members and their families enjoy company parties, numerous discounts, an open‑door policy, and a first‑name based culture that feels more like a family than a multinational corporation.

Entry level

Full‑time

Other – Personal Care Product Manufacturing