Customer Service Representative; CSR Plumbing & HVAC

Location:

Idaho Falls,

Employment Type:

Full-Time
Pay:
Competitive hourly + performance bonuses (DOE)

We are looking for a friendly, organized, and dependable Customer Service Representative (CSR) to be the voice of our company. This role is critical to our success — you will answer incoming calls, schedule appointments, support customers, and help keep daily operations running smoothly.

The ideal candidate is positive, professional, and thrives in a fast-paced environment while delivering excellent customer experiences.

• Answer incoming calls promptly and professionally
• Schedule service calls and manage the daily dispatch board
• Communicate clearly with technicians and customers
• Provide basic estimates and explain services to customers
• Handle customer concerns with empathy and professionalism
• Maintain accurate customer records in the CRM
• Process payments and invoices
• Follow up with customers to ensure satisfaction
• Support office operations as needed

• Strong communication and customer service skills
• Professional phone etiquette
• Organized and detail-oriented
• Comfortable using computers, scheduling software, and CRM systems
• Ability to multitask in a fast-paced environment
• Reliable and punctual
• Previous customer service or office experience preferred

• Competitive pay
• Performance bonuses
• Paid holidays and PTO
• Training provided
• Growth opportunities
• Supportive team environment
• A company that values professionalism and teamwork

Licensed, Bonded and Insured:
Licensed Journeyman HVAC, Licensed Journeyman Plumber