Service Writer

Job Details:

Job Location:

Intermountain Bobcat of Idaho Falls
- Idaho Falls, , Position Type:
Full Time, Salary Range: $20.00 - $25.00 Hourly,

Job Shift: Day, Job Category:
Skilled Labor
- Trades, Join our team at Intermountain Bobcat
- Idaho Falls as a Service Writer!

At Intermountain Bobcat
- Idaho Falls, our Service Writers are the connection between our customers and our technicians. They play a critical role in ensuring repairs are communicated clearly, completed efficiently, and delivered with exceptional customer service.

We're looking for an organized, customer-focused professional who thrives in a fast-paced environment, enjoys solving problems, and takes pride in helping customers get their equipment back to work. If you enjoy building relationships, coordinating repairs, and being an essential part of a successful service team, we'd love to hear from you.

As a Service Writer, you'll coordinate repair documentation, communicate with customers, and support technicians to keep our service department operating efficiently.

• Welcome customers and provide exceptional service throughout the repair process.
• Answer phone calls, emails, and customer inquiries regarding equipment repairs.
• Create, process, and close work orders while ensuring all information is accurate and complete.
• Prepare repair estimates, invoices, and service documentation.
• Coordinate with the Parts Department to ensure technicians have the parts they need to complete repairs.
• Check equipment in and out of the shop according to company procedures.
• Keep customers informed by providing timely updates on repair progress, inspection results, and estimated completion times.
• Assist the Service Manager with warranty claims and manufacturer documentation.
• Complete and maintain Bobcat Arrival Condition Reports and other required records.
• Process customer payments and assist with billing when needed.
• Maintain accurate customer and equipment records within the service management system.
• Support the service team with additional duties as assigned by the Service Manager.
• Exemplify the Total Equipment Core Values:
  Teamwork, Excellence, Passion, Integrity, and Customer First.

We're looking for someone who enjoys helping customers, staying organized, and keeping multiple projects moving at the same time.

• Outstanding customer service and communication skills.
• Strong organizational skills with exceptional attention to detail.
• Comfortable using computers, service software, and standard office equipment.
• Ability to multitask and prioritize work in a fast-paced environment.
• Professional, positive attitude with the ability to work well with customers, technicians, and coworkers.
• Basic understanding of compact construction equipment or a willingness to learn.
• Ability to work independently while contributing to a collaborative team environment.

• High school diploma or equivalent required.
• Previous experience in customer service, service advising, office administration, or a related role preferred.
• Experience in the equipment, automotive, heavy equipment, agricultural, or construction industries is a plus but not required.

• Lift up to 40 pounds regularly and up to 75 pounds occasionally.
• Bend, kneel, squat, and stand while inspecting equipment and assisting customers.
• Work safely in a busy service shop environment with noise, moving equipment, and varying shop conditions.
• Perform occasional inspections of equipment both indoors and outdoors.

At Total Equipment Management, our people are what set us apart. We believe in creating a workplace where employees are valued, supported, and given opportunities to grow. As a Service Writer, you'll be a key part of our service team, helping customers keep their equipment running while working alongside experienced technicians and dedicated professionals.

• Competitive pay
• Comprehensive medical, dental, and vision insurance
• Paid Time Off (PTO) to help you recharge
• Paid holidays
• 401(k) plan with company match
• Opportunities for training, development

If you're looking for a career where your organization, communication, and customer service skills make a real impact every day, become part of the Total Equipment Management team