SBA​/CRE & Long Term Mortgage Lead

Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at  option 1 or email  and every reasonable effort will be made to accommodate your needs in a timely manner.

Serves as a resource and provides support to Loan Servicers responsible for servicing SBA, Commercial Real Estate (CRE), and Long-Term Mortgage (LTM) loans. Assists with the training, onboarding, and development of new and existing team members. May provide input on candidate selection, performance evaluations, and quality review activities. Demonstrates leadership through subject matter expertise, mentorship, and a commitment to fostering team knowledge, skill development, and morale.

Acts as an escalation point for complex servicing matters requiring advanced knowledge and expertise in MACU's SBA, CRE, and LTM portfolios. Serves as a liaison between members, branches, and internal departments to facilitate effective issue resolution and ensure a high level of member service. Assumes additional responsibilities that support departmental operations, process improvement, regulatory compliance, and the ongoing development of the servicing team.

To be effective, an individual must be able to perform each job duty successfully.

• Provides quality service to credit union members to resolve loan problems and enhance their financial relationship with Mountain America.
• Thorough understanding of MACUs SBA, CRE and LTM Loan Servicing guidelines and procedures.
• Assists SBA, CRE and LTM Loan Servicing supervisors in analyzing trends, servicing data and reports to ensure that service objectives are met.
• Assists SBA, CRE and LTM Loan Servicing supervisors in reviewing, acting as liaison and managing third party vendor relationships.
• Resolves member concerns and complaints.
• Trains and mentors Servicers in all aspects of SBA, CRE and LTM loan servicing responsibilities and tasks.
• Exemplifies the call handling and quality review procedures.
• Assists Loan Servicing Supervisors with the quality review process.
• Handles all loan error assertions in compliance with Federal regulatory error resolutions regulations and maintains organized files regarding error resolution efforts.
• Builds and maintains a cooperative working relationship with personnel from all of the branches and assists them with any servicing questions or concerns members bring to them.
• Performs loan, share, payment and error adjustments timely, accurately and in accordance with accounting and servicing regulations and guidelines.
• Handles loan pay-off requests in a timely and accurate manner.
• Works in conjunction with the Compliance Manager to ensure loan servicing procedures and guidelines are in line with Federal regulations.
• Oversees workout loan requests in a manner commensurate with loss mitigation regulations and works with the Collections Team to ensure adherence to rules and guidelines.
• Such includes:
  • Verification of Income
  • Properly reading title and credit reports
  • Protects MACU interests by negotiating mutually beneficial agreements with members.
• Performs other duties as assigned.

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Four years working in a financial setting with experience in small business lending, commercial lending and/or mortgages.

Bachelor's degree in business or related field. Additional four years of progressive professional experience may be substituted in lieu of degree.

n/a

• Advanced skills in Microsoft Office (Outlook, Word, Excel)
• Demonstrated experience with financial and lending systems

Has no supervisory/managerial responsibilities.

• Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations
• Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization.

• Ability to work both autonomously and collaboratively in a fast-paced…