Technical Document Supervisor

Overview

R&D Technical Document Supervisor at Melaleuca:
The Wellness Company. This role leads the creation, review, and maintenance of all technical documentation necessary for global product registrations (excluding China) and serves as a bridge between R&D, Regulatory, QA, Operations, and international teams to ensure dossiers meet safety, efficacy, stability, and compliance requirements across markets. The position may oversee the Technical Document Specialist to ensure consistency and quality across registration deliverables.

Core Functions

• Serve as a key member of global, cross-departmental teams (R&D, Regulatory, Marketing, Operations, QA, Purchasing) to understand and navigate each country’s regulatory and business landscape.
• Prepare and maintain essential documentation: formulations, nutrition facts, raw material support, packaging specs/compatibility, processing/flow charts, etc., for product registration in global markets (e.g. Korea, Japan, Taiwan, Hong Kong, Australia, Singapore, UK, US, etc.), excluding China.
• Liaise with Researchers, Formulators, Scientists, and Product Managers to compile technical data and supporting evidence for new and existing product registrations across categories (Personal Care, Ecosense, Pharmacy, Pure, VFL).
• Develop technical dossiers detailing safety, efficacy, test results, bridging data, and justification narratives to satisfy registration requirements.
• Maintain and archive both current and historical records for all global registration documents.
• Collaborate with formulators to define test specifications, compatibility, preservation requirements, and challenge test protocols.
• Manage stability, shelf life, preservation, compatibility, bridging, re-registration, and change notifications for global products.
• Execute change control logic and support bridging documentation when product/packaging/ingredient updates are made.
• Lead process improvement efforts: identify gaps in data systems, propose new tools, web/portal enhancements, or databases to streamline documentation workflows.
• Prepare data summaries, charts, conclusions, and executive-level narratives to support decision making.
• Represent the R&D documentation function in cross-functional meetings, ensuring alignment with Regulatory, Marketing, QA, Purchasing, and International groups.
• Solicit and collate technical information from suppliers (bulk, turnkey, ingredients) to support registration files.
• Liaise closely with Regulatory teams to maintain current formats, standards, and submission processes in each market.

Supervisory Duties

• Provide guidance or oversight to one or more Technical Document Specialists, ensuring consistency, accuracy, and adherence to process standards.
• Mentor or develop junior documentation staff as needed, facilitating training, review, and feedback cycles.

Minimum Qualifications & Skills

Education & Experience

• Bachelor’s degree (or equivalent) in a related field (Biology, Chemistry, Nutrition, Health Sciences, Technical Writing, Documentation, etc.)
• Demonstrated experience in technical writing or regulatory documentation roles, ideally in consumer products, OTC/dietary/beauty/home categories
• Familiarity with formulation science, stability testing, registration dossiers, bridging studies, and global registration processes is highly preferred.

Core Competencies

• Strong interpersonal skills; able to collaborate with scientists, regulators, and business stakeholders
• Excellent written and verbal communication, with the ability to translate complex scientific/data content into clear narratives
• Highly self-motivated and able to manage projects independently, prioritizing multiple timelines
• Resilience under pressure and ability to maintain composure and productivity under tight deadlines
• Proficiency in PC applications:
  Word, Excel, database tools, document management systems, browsers
• Solid math skills, including understanding of basic statistics and data interpretation
• Physical requirement: ability to lift minimum 25 lbs (e.g. binders, archive boxes)
• Commitment to accuracy, detail, and maintaining high standards in all deliverables

What Sets You Apart

• Experience handling global…