IT Customer Support​/Field Service Technician

IT Customer Support / Field Service Technician

Idaho Falls, Idaho

Allegheny Science & Technology (AST) is seeking an IT Customer Support / Field Service Technician to support our DOE customer in Idaho Falls, Idaho. This position is 100% onsite and will support a 9/80 schedule.

• Respond to and diagnose problems through discussions with users including problem recognition, research, isolation, and resolution steps.
• Utilize problem management database and help desk systems.
• Answer help desk phones, input tickets into automated tracking system, troubleshoot customer problems and provide assistance on all major DOE- including Microsoft Windows, Microsoft O365 Outlook, Microsoft Office Suite, Microsoft Teams, and other applications.
• Maintain all hardware including desktops, laptops, printers, monitors, keyboards, disk drives, scanners, FIPS 140-2 thumb drives and other peripheral equipment.
• Ensure proper setup with latest standards for all desktop and laptop systems; image systems, address vulnerabilities, office setup.
• Assist in distribution of security patches and ensure proper and timely installation.

• Minimum of three (2) years of experience supporting a Help Desk / Service Desk / Field Technician environment OR active A+ Certification with a minimum of two (1) years of related experience.
• Must have at least a High School Diploma.
• Strong communication skills, both written and verbal.
• Must have technical experience with Microsoft Office products.
• Experience troubleshooting hardware related issues.
• Must maintain a high level of customer service relationship standards.
• High level of time management skills in handling tasks, prioritizing, completing tasks, and arriving to work on time.
• Ability to obtain Government BAO clearance or higher and an HSPD-12 badge.

• Active A+ certification.
• Prior experience supporting government type operations office’s computing environment in a Help Desk capacity.
• Ability to obtain a DOE L or Q Security clearance.

• US Citizenship is required.

Pay range: $55,000 - $65,000 based on full-time employment.

Allegheny Science & Technology is an Equal Opportunity Employer. We do not discriminate on the basis of any protected group status under applicable law.