Field Service Technician

Our client is looking for a Field Service Technician for a 3-month contract in Idaho Falls, . Applicants must be currently authorized to work in the US on a full-time basis now and in the future. Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 3 months

Required Skills & Experience

• 2 years of field dispatch repair and hands‑on hardware experience (printers, PCs, POS, etc.), break‑fix, use of power tools (e.g., drills), and familiar with the ticketing system.
• Lexmark certifications and experience.
• Experience with Lexmark printer break‑fix and equipment installs, and HP, Dell, and Lenovo.
• Previous Field Service and/or Desktop, POS, printer Break/Fix experience
• Excellent technical troubleshooting and customer service skills
• Reliable transportation and clean driving record required (This is a driving position – reimbursed accordingly)
• Active driver’s license.
• CompTIA A
• Lexmark certification preferred

What You Will Be Doing

• Driving to client sites and providing general IT support to multiple customers (retailers, banks, etc.)
• Running break‑fix and IMAC calls, and supporting clients, the level of support will vary depending on the customer, but do expect printer, laptop, server, network, and other technology devices.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals
• Documents, maintains, upgrades, or replaces hardware and software systems, such as desktops, Point of Sale (POS) devices, and printers.
• Supports and maintains user account information including rights, security and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders, and replaces parts as needed
• Determines and recommends which products or services best fit the customers’ needs.