Video Teleconferencing Technician

• Plan, design, build, operate and maintain video conferencing systems.
• Coordinate, oversee, and assist in deployment of new hardware, and software.
• Perform testing using specialized testing tools and monitoring software’s prior to start-up, during, and post deployments to ensure the highest quality of work is performed and addresses any issues and/or concerns that arise in the deployment.
• Monitor systems using monitoring software’s to ensure that the systems are in a healthy and available state.
• Provide expertise in equipment failures to determine the cause and recommend corrective actions.
• Use test, measurement, and diagnostic skills/equipment to determine the cause of malfunctions and category of maintenance required.
• Restore services in a timely manner to minimize downtime and impact on the users.
• Assist in creating and establishment of work standards, methods, and controls for preventative and unscheduled maintenance actions.
• Provide technical expertise in the closer of work orders and tickets.
• Apply basic and advanced principles, theories, and concepts to provide live event and production support, as well as operation and maintenance of INL voice and video communications systems.
• Other duties as assigned.

• Graduation from high school or equivalent.
• Level 3 - Education/
  
  Experience:
  
  High School or equivalent and 4 years related experience
• Level 4 - Education/
  
  Experience:
  
  High School or equivalent and 6 years related experience
• Relevant experience commensurate with level.
• Ability to operate standard office equipment and other technical equipment.
• Must have excellent verbal and written communication skills.
• Must be a US Citizen and have the ability to obtain and maintain a DOE “L” or “Q” clearance.

• Platform expertise:
  Hands-on experience with Crestron control systems (including Toolbox and XiO Cloud) and Microsoft Teams Rooms deployment and management through Teams Admin Center.
• Microsoft Teams Rooms (MTR):
  Deployment and support of both Windows-based and Android-based MTR systems. This includes Teams Admin Center, Teams Rooms Pro Management, resource account setup, Exchange calendar integration, device updates, and licensing.
• AV and network fundamentals:
  Working knowledge of cameras, microphones, DSPs, and display and signal routing, plus the networking basics (VLANs, PoE, QoS) that support real-time media.

While performing the duties of this classification, the employee is frequently required to stand, walk, sit, stoop, kneel, bend, use hands to handle materials, manipulate tools, keyboard and type, operate a motor vehicle, reach with hands and arms, and operate job-related equipment. The employee must occasionally lift and/or move up to 50 pounds with assistance. Sufficient visual acuity and hearing capacity to perform the essential functions and interact with people is required.

Position may require overtime/irregular hours and working alone. May be exposed to discomforts associated with constant monitoring of computer video display screens.

Intermittent exposure to stress as a result of human behavior and various responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The pay range for this position is NE 3 ($26.36-$43.48) / NE 4 ($30.84-$50.87) . At Idaho National Laboratory compensation decisions are determined using factors such as education, relevant experience, and other credentials.

Multi-Level: This is a multi-level posting and you will be placed at the appropriate level dependent on depth and breadth of proven…