Club Manager

Benefits:

• 401(k)
• 401(k) matching
• Health insurance

• Manage Member Service Team to ensure policies and procedures are followed at all times
• Hires, trains and supervises member service team members for the Front Desk, Kids Club and Housekeeping Associates.
• Manages customer experience utilizing survey tools.
• Manage deposits, accounts receivable and accounts payable.
• Audits gym to ensure it is clean and properly maintained
• Oversees membership changes and cancelations

• Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member , Delinquent Account Procedures, Account Change requests, travel/guest passes
• Directs and controls all gym walk‑thrus
• Manages the retail sales procedures for the gym.
• Works with fellow department heads to ensure clear communication and teamwork.

• Upbeat friendly attitude
• Excellent communication, organization and customer service skills
• Understanding of basic cash procedures
• Computer skills
• Ability to handle challenging customer issues with patience, tact and professionalism
• Excellent training skills
• Excellent leadership and management skills