Club Manager

Club Manager – Retro Fitness

Idaho Falls,  $58,800.00–$82,300.00

• Manage Member Service Team to ensure policies and procedures are followed at all times
• Hire, train and supervise member service team members for the Front Desk, Kids Club and Housekeeping Associates
• Manage member experience utilizing survey tools
• Manage deposits, accounts receivable and accounts payable
• Audit gym to ensure it is clean and properly maintained
• Oversee membership changes and cancellations

• Manage Member Service Team to ensure policies and procedures are followed at all times
• Hire, train and supervise member service team members for the Front Desk, Kids Club and Housekeeping Associates
• Manage member experience utilizing survey tools
• Manage deposits, accounts receivable and accounts payable
• Audit gym to ensure it is clean and properly maintained
• Oversee membership changes and cancellations

• Ensure that all front desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member , Delinquent Account Procedures, Account Change requests, travel/guest passes
• Direct and control all gym walk-thrus
• Manage the retail sales procedures for the gym
• Work with fellow department heads to ensure clear communication and teamwork

• Upbeat friendly attitude
• Excellent communication, organization and customer service skills
• Understanding of basic cash procedures
• Computer skills
• Ability to handle challenging customer issues with patience, tact and professionalism
• Excellent training skills
• Excellent leadership and management skills

• 401(k)
• 401(k) matching
• Health insurance

• Entry level

• Full-time

• Other

• Wellness and Fitness Services

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