Customer Success Manager

# Customer Success Manager Hot Job## Overview Level Experienced Position  Type Full Time## Description
** About Us
** Activated Insights, a leader in SaaS solutions for the post-acute and long-term care markets, is seeking an experienced and results-driven
** Customer Success Manager
** with exceptional communication skills and a proven track record in driving customer engagement and project management. Since our founding in 2008, Activated Insights has grown to over 250 team members, serving more than 12,000 sites of care and making a positive impact on millions of patients, clients, and residents.  Founded in 2008, Activated Insights has grown to over 250 team members, serving more than 12,000 sites of care and impacting millions of patients, clients, and residents.

In 2023, we united leading post-acute and long-term care technology companies to form a single brand, delivering mission-critical applications and analytics for better care. Our Activated Platform offers tools for employee engagement, education, satisfaction surveys, and reputation management. We empower providers to make the most of every interaction—for employees, clients, and beyond—through better understanding and improved experiences. Our mission is to support long-term and post-acute providers with mission-critical applications to improve outcomes for all stakeholders in the care continuum.

Our vision is to partner with the industry to enable the delivery of exceptional experiences. Our core values are:
* ** Client-focused:
** Meeting our customers where they need us.
* ** Committed:
** Be present where you are.
* ** Innovative:
** Practical in how we help create value.
* ** Accountable:
** Make it better through the measurement of our results.## Qualifications
** Why Is This Role So Special?
** We are looking for a genuine and hardworking
** Customer Success Manager.
** This person’s focus will be supporting the company’s strategic objectives through the development of long term B2B working relationship with post-acute care providers across North America. This is a job that requires excellent communication skills and someone who is passionate about helping businesses in the post-acute care industry.  
** Benefits Offered:
*** Unlimited paid time off with minimum number of days along with mental health days
* Flexible scheduling
* Annual wellness reimbursement
* Company paid dental, vision
* Competitive medical benefits
* Work events- both virtual and in-person
* Fun culture and an awesome team supported by recognition tools like Bonusly
*
* Key Responsibilities:

*** Meet and exceed retention, contract expansion and overall customer satisfaction goals with assigned Strategic customers
* Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
* Work with clients to establish critical goal, or other key performance indicators and aid the customer in achieving their goals
* Assist sales with high value prospects in final stages of the sales process with the goal of increasing conversion rates while providing a seamless experience to new customers
* Manage account setup and onboarding for all assigned customers. Provide customers with additional training, resources, and support as needed.
* Conduct scheduled Business Reviews (BR) for all assigned customers at intervals determined by customer value. This may require travel to visit the customer at their location
* Proactively connect with all assigned customers that show signs of possible subscription cancellation or downgrade and work with them to reduce that risk
* Work with assigned customers that communicate their intent to cancel or downgrade their subscription with the goal of understanding why they would like to…