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Process Trainer
Job in
Malad City, Oneida County, Idaho, 83252, USA
Listed on 2026-01-02
Listing for:
Teleperformance (TP)
Full Time
position Listed on 2026-01-02
Job specializations:
-
Business
Business Management
Job Description & How to Apply Below
Role Overview
The Process Trainer is responsible for training new hires and existing employees on process knowledge, system navigation, standard operating procedures (SOPs), and product-specific guidelines.
The role ensures that employees are fully equipped to handle operations efficiently and achieve performance targets.
Key Responsibilities- Conduct process training for new joiners and existing staff.
- Deliver training on SOPs, workflows, tools, and system applications.
- Evaluate trainee performance through assessments, quizzes, and practical tasks.
- Prepare training materials, manuals, and process documents.
- Identify knowledge gaps and provide refresher or supplemental training.
- Ensure compliance with process standards, quality guidelines, and operational requirements.
- Monitor post-training performance and support the transition to the production floor.
- Collaborate with Quality, Operations, and HR teams to improve training effectiveness.
- Maintain training reports, attendance records, and feedback forms.
- Recommend process improvements based on trainee feedback and performance metrics.
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