Parts Associate

CMC North America, formerly All Access Equipment, is a leader in selling and servicing tracked aerial lift equipment in North America. We are the exclusive distributor of CMC aerial lifts in North America, and we love it! We have a passion for helping businesses work safely, efficiently, and in some of the hardest-to-reach places you can imagine.

At CMC North America, we enable our customers to grow their businesses by offering a high-quality, unique product. We back that with our first-class Customer Service!

Our Parts and Service Teams provide spare parts, lift inspections, warranty claims, service, and preventative maintenance. We provide services at our headquarters in Methuen, Massachusetts, our Salem, New Hampshire Service Center, and in the field, right where our customers are.

At CMC North America, our parts department is key to our success as we ensure that we are able to service all of our machines across the United States. In this position, the Parts Associate is responsible for the ordering, distributing, and billing of parts for our internal and retail customers. In this role, you will receive and fulfill orders from our service technicians, dealers, service partners, and directly from customers.

You will be successful in this job if you are a professional who is great with people and pays attention to every detail.

Organizational skills and good communication etiquette are important since we take orders on the phone and electronically. Using our customer management system, you will track customer orders and ensure that we maintain proper inventory levels.

If you are highly motivated and enjoy supply chains and keeping things organized, this is the place for you! We’re looking for an enthusiastic, positive attitude and an individual who is constantly looking to develop and grow.

We work as a team here and support each other. Above all, we focus on giving our customers the best experience possible!

This position will be trained in our Salem, NH, after-market facility, but will be based in our Methuen, MA. Headquarters, once training has been completed.

• Take and fill customer orders for machine parts by telephone, email, and online orders
• Fulfill internal parts requests for work orders from the service department
• Communicate with manufacturers to assure part accuracy
• Manage shipping and receiving of orders
• Maintain accurate inventory through cycle counts and detailed tracking
• Occasional order pickup from suppliers
• Track warranty part exchanges with the manufacturers and customers
• Assist in the day-to-day activities of the parts department

• Must be able to work confidently in inventory and customer service software
• Must be familiar with Microsoft Office or other office suites for word processing, spreadsheets, etc.
• High School Diploma or GED
• Ability to lift, push, or pull 70+ pounds, climb, bend, kneel, and work with arms raised
• Available for an 8-4:30 pm shift, Monday-Friday
• Valid driver's license and satisfactory driving record

• 1-2 years of experience in a related field (such as auto or equipment parts)
• Must have a strong customer service focus with good communication skills
• Experience or desire to learn about supply chain management
• Experience with CRM tools like
• Paid holidays and PTO
• Matching 401k
• Health, Dental, and Vision benefits options