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Front Desk Agent
Job in
Hazelton, Jerome County, Idaho, 83335, USA
Listed on 2026-10-07
Listing for:
Tru by Hilton Hazleton
Full Time
position Listed on 2026-10-07
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep -
Hospitality / Hotel / Catering
Customer Service Rep
Job Description & How to Apply Below
- Guest Services: Greet guests warmly, provide a positive first impression, and assist with requests throughout their stay.
- Reservations & Check-in/out: Register guests, assign rooms, manage check-in and check-out procedures efficiently, and handle key distribution.
- Communication
:
Answer phone calls, respond to guest inquiries, and act as a liaison between guests and other hotel departments (e.g., housekeeping, maintenance). - Financial Transactions: Process payments, handle cash and credit card transactions, verify payment methods, and reconcile the cash drawer.
- Problem Resolution: Handle and resolve guest complaints and issues promptly and professionally.
- Administrative Tasks: Maintain a clean and organized front desk area, manage mail and packages, and handle general office duties like filing and faxing.
- Previous experience in customer service or the hospitality industry is preferred.
- High school diploma or equivalent
- Flexibility to work varied shifts, including nights, weekends, and holidays.
- Physical ability to stand for prolonged periods.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong organizational and multitasking abilities.
- Ability to remain calm and professional in a fast-paced or high-pressure environment.
- Proficiency with computers, Microsoft Office, and hotel management/reservation software is a plus.
- Experience with multi-line phone systems.
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