Applications Engineer

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Drive your Career, Explore Opportunities, Realize your Passion . . .

We at Edwards Vacuum believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe.

That’s where you come in – we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs.

The Applications Engineer plays a crucial role in delivering pre-sales and technical product marketing support to the sales team through technical engagements with a key customer located in Idaho and Virginia. The role requires knowledge of advanced semiconductor manufacturing technology and engineering-based problem-solving techniques, with duties that include making equipment recommendations, creating and delivering customer presentations, managing field evaluations, influencing product development to support the customer’s future process requirements, and investigating complex equipment and process problems.

• Work with regional product managers and account team as appropriate to develop product value propositions, including cost of ownership modelling for individual products.
• Translate customer requirements into appropriate product recommendations using applications expertise and internal tools (e.g. Pump Calc, Trans Calc, TDR, AIBs).
• Prepare and communicate knowledge and understanding of customer technical needs internally.
• Prepare and deliver high quality, persuasive customer and internal communications in a clear, concise and structured manner.
• Maintain up-to-date knowledge of product portfolio and development roadmaps.
• Clearly communicate locally derived and validated knowledge and learning collaboratively with Division and global applications team through internal presentations / meetings, Applications Information Bulletins (AIBs), and providing feedback for Tool Data Resource (TDR).
• Actively acquire knowledge to solve customer problems and create technical solutions. Become familiar with customer processes, equipment, and installed base and how Edwards solutions provide unique value when solving customer problems.
• Collect and share internal market and competitor information, such as market share, new technologies, customer roadmap, competitor intelligence.
• Recommend continual improvement programs (CIPs) and customer corrective action requests (CARs):
  Investigate and implement solutions.
• Participate with Technical Support colleagues in equipment failure investigations to identify root cause and drive improvements, using methodical analysis techniques (e.g. FMEA, 8D) and applications knowledge.
• Actively engage in knowledge documentation and collaborative sharing using formal and informal tools, including developing best known methods (BKMs) and applications information bulletins (AIBs), and use such knowledge to deliver best know methods to customers.
• Collaborate with internal partners and colleagues to support cross-functional activities.
• Ensure that all areas under direct control are conducted and work in a safe, effective, and environmentally responsible manner in compliance with the Company's Health, Safety and Environment policy and ensure that the requirements local Health and Safety legislation are met.

This position requires occasional travel; ~25% and will depend on the needs of the business. Business travel is expected to include overnight or multiple days. The position may occasionally require international travel.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. The requirements listed below…