Gaming Machine Attendant Supervisor

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Full Time Fort Hall, , Fort Hall, , US

5 days ago Requisition

Salary Range: $22.77 To $31.88 Hourly

Gaming Machine

Gaming Machine Manager

Key

NE08

Non-Exempt

Oversees and coordinates the daily activities of the Gaming Machine department. Supervises staff and operations to ensure a positive customer service experience. Ensures the successful completion of department functions in accordance with the strategic goals, objectives, and mission of the Shoshone-Bannock Casino Hotel, with established policies and procedures, and with all applicable tribal, state, and federal gaming regulations.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

• Supervises the work of Gaming Machine Attendants in assigned area and communicates any guest and/or employee concerns
• Coordinates daily employee assignments, employee break schedules, and staffing levels.
• Verifies gaming machine payouts (jackpots, fills, etc.) and booth buying/selling and maintains security of monies within the department.
• Supervises count in/count out of change banks and booths when variances occur, also record and track variances, and check voids.
• Promotes departmental and property-wide promotions with all customers.
• Promotes positive customer relations through prompt, courteous and efficient service.
• Works with management to implement a strategic plan to deliver services; communicates goals, objectives, policies, and procedures in accordance with the strategic plan.
• Increases staff effectiveness by assisting with recruiting, selecting, orienting, training, coaching, counseling, and disciplining supervisors; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing a climate for offering information and opinions; integrating functional objectives; and providing and participating in educational opportunities.
• Hosts regular staff meetings to ensure communication among personnel regarding Gaming Machine-related activities.
• Helps to ensure departmental staffing is maintained within budgetary requirements.
• Assists in achieving the financial objectives of the department
• Conducts evaluations of departmental services and works with staff to take appropriate steps to improve performance and/or customer service levels.
• Ensures the efficiency of the Gaming Machine department operations and maximum level of service is achieved through a culture of teamwork and consistency.
• Contributes to the organization's effectiveness by offering information and opinion as a member of the management team.
• Complies with all property and department policies and procedures.
• Maintains a professional, organizational, and community reputation.
• Contributes to a team effort and accomplishes related results as required.
• Will oversee Gaming Machine Technicians in absent of Gamine Machine Technician Supervisor.
• Performs other duties as assigned.

Knowledge of:

• Goals, objectives, functions, policies, and procedures of Shoshone-Bannock Casino Hotel.
• Applicable federal, state, tribal, and gaming laws, regulations, requirements, and principles.
• Department organization, functions, objectives, policies and procedures.
• Basic arithmetic and record keeping procedures.
• Cash handling, banking, and basic accounting methods and procedures.
• Budget tracking and compliance.

Skill in:

• Analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.
• Operating various word-processing, spreadsheets, and database software programs in a Windows environment.
• Preparing, reviewing, and analyzing operational and financial reports.
• Supervising, training, and evaluating assigned staff.
• Making effective decisions in emergency situations.

Ability to:

• Communicate efficiently and effectively both verbally and in writing, individually and in group settings.
• Maintain confidentiality.
• Establish and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Work independently and meet strict timelines.
• Analyze situations and adopt appropriate courses of action.
• Establish and maintain professional relationships with the public and…