Technical Records Specialist - CYFS

Technical Records Specialist 1 - CYFS - 27217

USA: | Customer Service | Full Time

16.81 - 16.81 USD per hour

Posted 2 days ago | Apply before October 27, 2026

DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS

* THIS ANNOUNCEMENT WILL BE OPEN UNTIL FILLED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE TO BE CONSIDERED.*

Are you a detail-oriented human services professional who excels in a fast-paced environment? Do you want to make a positive impact on the lives of Idaho's children and families? If this sounds like a good fit to you, we are seeking applicants for a Technical Records Specialist to join the Division of Youth Safety and Permanency, Child Welfare Program located at our Ponderay
office.

This position will need to be able to work autonomously, within teams, as well as working with other agencies and programs while gaining extensive knowledge of Child and Family Services activities, programs, and policies and must display reliability, excellent communication skills, attention to detail, effective business writing skills, a high level of professionalism, and an exceptional ability to successfully coordinate and complete multiple tasks.

Punctuality and dependability are key for this position and ability to work in the office and out in the field, including going to client’s homes.

The State of Idaho offers a robust total compensation and benefits package, including but not limited to:

• Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time)
• 2 voluntary supplemental retirement plans including both pre-tax and Roth options
• Deferred compensation plan
• Life insurance for self, spouse, and children
• Short and long-term disability insurance
• Flexible Spending Accounts (FSA)
• Wide variety of training opportunities
• Some positions offer flexible hours and/or telecommuting
• Gather information, make decisions, resolve problems, and respond to inquiries.
• Perform specialized support work that involves an in-depth knowledge of the program.
• Provide general administrative support to child welfare social workers.
• Provide front desk and phone coverage.
• Review, evaluate, approve and process records and/or documents.
• Work with court partners and manage court documentation.

You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position.

• Experience monitoring a records system to identify and correct errors. Typically gained by one year of full-time work experience.
• Experience researching a variety of sources to resolve problems. Typically gained by one year of full-time work experience.
• Experience interpreting, explaining and applying regulations, laws, or complex policies to carry out assignments. These complex decisions could have affected the social or economic well-being of others or would result in a service or action being denied. Typically gained by one year of work experience.
• Experience entering and retrieving data using a computerized records system. Typically gained by six months of work experience.

If relocating to Idaho, the Department of Health & Welfare does not reimburse the cost of relocating and the department does not sponsor anyone with a work visa.

If you have questions, please contact us at:

Email is the quickest way to get an answer to your questions.

(answered Monday through Friday during business hours MST)

EMAIL:
dhwjobsho.gov
PHONE:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact  (TTY/TTD: 711), or email ada.coordinator ho.gov.

Preference may be given to veterans who qualify under state and federal laws and regulations.