Front Office Manager Limelight Ketchum

Job Description

The Front Office Manager provides leadership, management and oversees all operations of Front Office departments;
Front Desk, Concierge, and Guest Services with emphasis on adherence to established procedures and standards while ensuring the highest quality guest experience. This position reports to the Rooms Division Manager.

The salary range for this position is $65,000 - $80,000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus.

Applications for this position will be accepted until December 15, 2025.

• Oversee supervisory responsibility including but not limited to: progressive discipline, performance evaluation and termination
• Review staff development and motivation and conduct seasonal and regular department meetings to review internal SOPs, and update pertinent info to communicate with internal teams
• Performs as Manager on Duty as required
• Manage and maintain working environment and administration for staff, including Kronos Payroll Cycles and submitting Tip/Commission reports to payroll at scheduled deadlines
• Monitor and coach property policies and standards at the Front Desk, Concierge, and Guest Services ensuring the best experience for every guest
• Prepare monthly accounting reports and forecasts as requested
• Ensure regular vehicle maintenance is up to date
• Responsible for controlling labor costs, scheduling, and payroll
• Meet regularly with the Director of Operations to review performance
• Ensures guests receive exceptional service and assist with guest complaints
• Take a visible leadership role towards hotel guests
• Demonstrate working knowledge of safety and fire procedures
• Other duties as assigned

• College degree preferred
• 3 years Front Office/Front Desk experience required
• 2 years Front Desk leadership experience preferred
• Valid driver’s license required

• Proficient knowledge of industry trends and best practices
• Strong communication and interpersonal skills, with a desire to learn and grow in the hospitality industry
• Proficient knowledge in computer programs such as Microsoft Office
• Strong problem‑solving mindset and a passion for delivering excellent guest experiences
• Skilled in influencing and acting as a role model to others
• Strong desire to learn all operational and strategic facets of the business
• Ability to communicate in English and Spanish preferred
• Ability to comply with all policies and procedures for Hotel Operations and Food & Beverage departments
• Ability to manage and lead diverse teams, fostering a positive and productive work environment
• Ability to assist in emergency and security procedures as directed by management
• Ability to maintain a positive, professional, team‑player attitude
• Ability to quickly adapt to changes in processes, customer flow, environments, and tasks
• Ability to handle interpersonal and team conflicts in a constructive manner
• Ability to work weekends, evenings and holidays according to business and scheduling needs

• Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required
• Regularly work indoors with no adverse conditions
• Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

This position is categorized as a regular full-time position eligible for the following benefits:

• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks

Enrollment dates differ across the various programs.

$65,000-$65,000 per year

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to…