Technical Support Engineer

Contact Center Customer Service:
Technical provides post-sale technical customer service to business or end-consumer customers via phone, online chat, or text including:

• Responding to a high volume of low complexity technical inquiries (e.g., equipment or software installation/activation/troubleshooting, providing technical product specifications & information on compatibility with other products, etc.)
• Providing responses to customer inquiries based on pre-determined scripts and other response guidance tools
• Recommending alternative products or services (e.g., warranties) as part of customer issue resolution. This position is not compensated based on achievement of sales targets.
• Work Environment:
  Typically located in a call center environment. Positions on this level apply subject matter knowledge and understand the specific needs or requirements of specific problems and apply skills/knowledge thereafter.
• Specialized schooling or previous practical experience likely to be required.
• Understands and demonstrates the need to deliver to time, cost and quality and proactively adjusts for changing requirements.
• Ensures that the work within own field of expertise complies with the relevant professional discipline.