Desktop and Site Support Engineer

Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems

• Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation
• Provides effective and timely resolution of users problems, queries or complaints
• Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure
• Positions on this level are fully proficient in executing established standards
• Works independently within set frames and follows set course
• Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area
• Develops own knowledge, shares best practice and develops relevant/appropriate solutions
• Positions at this level are expected to continuously improve the day-to-day activities/processes
• Can be a formal team leader of more junior co-workers and may set day‑day operational objectives