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Desktop Engineer
Job in
Malad City, Oneida County, Idaho, 83252, USA
Listed on 2026-01-02
Listing for:
Teleperformance (TP)
Full Time
position Listed on 2026-01-02
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
- Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems
- Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation
- Provides effective and timely resolution of users problems, queries or complaints
- Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure
- Positions on this level are fully proficient in executing established standards
- Works independently within set frames and follows set course
- Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area
- Develops own knowledge, shares best practice and develops relevant/appropriate solutions
- Positions at this level are expected to continuously improve the day-to-day activities/processes
- Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives
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