On-Site Customer Tech Copier

Position

We are seeking a On-Site Customer Tech Support to join our Remote MFP Support team at a local office in Oregon, Idaho, Washington or Utah.

If you are a problem solver who is detail-oriented and capable of multi-tasking, we want to talk to you! We are looking for experienced technicians but are willing to train the right person for entry-level roles too.

• Use software to remotely access client computers to remotely troubleshoot and diagnose our customer’s network connectivity with multi-functional devices such as copiers and scanners.
• Communicate with customers via phone, email, etc. to gather information for troubleshooting.
• Work closely with sales representatives, customers, and field technicians to resolve network related problems.
• Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success.

• 0-2 Years of experience working with TCP-IP Networking
• Some computer knowledge mixed with a willingness and capability to learn.
• Natural problem-solving ability combined with a passion for fantastic customer service.
• Excellent written and oral communication skills.
• Ability to work in a fast-paced environment.

• Associates degree preferred
• Knowledge of or experience working with networking protocols and concepts (VPN, Routing, Ports, TCP / IP, Network analysis tools) preferred.
• Network+ or A+ Certifications a plus.
• Knowledge or hands-on experience providing technical support to users using Windows 10 and server versions, MAC OS, and other mainstream applications preferred.

• Advancement and growth into leadership roles.
• Potential to advance to roles within other departments such as field networking, Managed IT services, unified communications, etc.
• Team-player environment.
• Medical / Dental / Vision / Life insurance plans.
• Matched 401k.
• PTO, Vacation, Sick Leave.
• FSA / HSA programs.