Systems Administrator

The Antwi Group is seeking an experienced, security-conscious, and technically skilled Systems & Network Administrator to join our IT & Digital Systems Department.

Working under the direction of the IT & Digital Systems Department Manager
, the Systems & Network Administrator will be responsible for supporting, maintaining, securing, and troubleshooting the technology infrastructure used across The Antwi Group and its businesses.

The position will support company computers, networks, user accounts, cloud services, storage systems, backups, servers, business applications, email systems, and other approved technology resources.

The successful candidate should demonstrate strong technical troubleshooting skills, security awareness, documentation habits, and the ability to maintain reliable systems while supporting a growing organization.

• Administer and maintain company computer systems, networks, and related technology infrastructure.
• Configure, maintain, and troubleshoot workstations, laptops, servers, networking equipment, and approved business systems.
• Monitor system health, storage capacity, network performance, and critical services.
• Administer user accounts, groups, permissions, and access controls.
• Create, modify, and deactivate accounts according to approved company procedures.
• Coordinate employee technology onboarding and offboarding with Human Resources and IT management.
• Configure and maintain company email and collaboration accounts as assigned.
• Support identity and access-management procedures.
• Implement approved multi-factor authentication and account-security requirements.
• Install, configure, update, and maintain operating systems and approved business software.
• Coordinate software updates and security patching.
• Maintain network equipment, including routers, switches, wireless access points, and related infrastructure.
• Troubleshoot network connectivity and performance problems.
• Maintain appropriate network documentation and configuration records.
• Support company servers, storage systems, shared drives, and cloud platforms.
• Configure and monitor approved backup systems.
• Verify successful completion of critical backups.
• Participate in periodic restoration and recovery testing.
• Maintain system and configuration documentation.
• Troubleshoot employee hardware, software, network, and account problems.
• Escalate significant security, infrastructure, or service problems to the IT & Digital Systems Department Manager.
• Support company websites and web infrastructure when systems-level assistance is required.
• Assist with DNS, hosting, SSL, server, and database troubleshooting when assigned.
• Support IT equipment inventory and asset-management procedures.
• Assist with evaluating and deploying new technology.
• Coordinate with approved technology vendors and service providers.
• Document technical incidents, solutions, changes, and system configurations.
• Maintain appropriate confidentiality regarding company systems, credentials, and data.

The Systems & Network Administrator may support infrastructure involving:

• Local-area networks
• Wi-Fi networks
• Routers
• Switches
• Wireless access points Firewalls
• Internet connectivity
• Network printers
• Network storage
• Virtual private networks
• Remote access
• Network segmentation
• Network monitoring

The Administrator should help maintain a reliable and appropriately secured network environment.

Responsibilities may include administration of:

• Windows systems
• macOS systems
• Linux systems where applicable
• Servers
• Cloud services
• User directories
• Business applications
• File systems
• Shared storage
• Collaboration platforms
• Email systems
• Endpoint devices
• Virtual machines
• Backup systems

The specific technology environment may evolve as The Antwi Group grows.

The Systems & Network Administrator will help maintain appropriate user access.

Responsibilities may include:

• Account creation
• Account modification
• Account deactivation
• Group membership
• Access permissions
• Multi-factor authentication
• Password resets
• Shared-resource permissions
• Email accounts
• Cloud accounts
• Remote-access permissions
• Periodic access reviews

Access should follow the principle that employees receive only the permissions reasonably necessary to perform their authorized responsibilities.

The Systems & Network Administrator will help protect critical company systems and data through appropriate backup procedures.

Responsibilities may include:

• Monitoring automated backups
• Reviewing backup failures
• Maintaining backup…