Operations Manager; HubSpot), Carey

The organization partners exclusively with nonprofit entities across various industries, providing expert support in finance, human resources, fundraising, and technology. It aims to empower nonprofit organizations by streamlining administrative functions, ensuring financial clarity, and supporting operational excellence.

The GROWTH OPERATIONS MANAGER (HUBSPOT) is responsible for managing and scaling the Hub Spot CRM across multiple firms. Reporting to the Director of Growth, this role builds and maintains processes that support organizational growth and transforms data into actionable reporting. The position serves as a critical link between sales, marketing, and business development teams to ensure reliable data and efficient processes.

• Own CRM governance and data quality, including management of forms, workflows, lists, notifications, and object associations
• Archive inactive or duplicate records to maintain data hygiene
• Design and maintain lead stages, routing, scoring, and qualification criteria with the sales team
• Oversee website form routing into Hub Spot
• Build dashboards and reports covering new business, wins and losses, cross-sell opportunities, pipeline activity, revenue trends, and forecasting
• Support setup and tracking of email campaigns, segmentation, automated workflows, and event promotion within Hub Spot
• Maintain source attribution and ROI tracking
• Integrate Linked In and prospect research, enrichment, and outreach tools with Hub Spot
• Vet prospect data before entry into CRM
• Translate sales and marketing needs into practical CRM workflows
  
  Standardize processes across multiple firms
• Reduce manual work through automation
• Serve as internal Hub Spot expert, troubleshoot user issues, document system usage, and promote adoption
• Coordinate with external CRM and marketing technology vendors
• Recommend system improvements aligned with growth

• Minimum 3 years of experience in sales, revenue, or marketing operations with Hub Spot as the primary CRM
• Hands-on Hub Spot administration experience across sales and marketing; familiarity with Professional-tier Marketing, Sales, and Service Hubs preferred
• Proven ability to improve CRM data quality and build reliable pipelines, workflows, and reports
• Good judgment regarding automation versus manual review
• Clear communication skills to translate sales and marketing needs into systems
• Experience standardizing processes across multiple business entities or integrating Linked In, prospecting, or enrichment tools with Hub Spot is a plus

• $72,000 to $87,000 per year, commensurate with experience

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.