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Team Leader- Operations
Job in
Malad City, Oneida County, Idaho, 83252, USA
Listed on 2026-01-02
Listing for:
Teleperformance (TP)
Full Time
position Listed on 2026-01-02
Job specializations:
-
Management
General Management, Operations Manager -
Business
Operations Manager
Job Description & How to Apply Below
Roles and Responsibility
- Lead and manage a team of operations professionals to achieve business objectives.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross‑functional teams to resolve operational issues and enhance customer satisfaction.
- Analyze performance metrics and provide feedback to team members for improvement.
- Ensure compliance with company policies and procedures.
- Identify and mitigate risks to ensure seamless operations.
- Proven experience as a Team Leader or similar role in an international BPO/Call Centre environment.
- Strong knowledge of operations management principles and practices.
- Excellent leadership, communication, and problem‑solving skills.
- Ability to work in a fast‑paced environment and adapt to changing priorities.
- Strong analytical and decision‑making skills.
- Experience with performance management tools and software.
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