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Senior Manager - Process Excellence
Job in
Malad City, Oneida County, Idaho, 83252, USA
Listed on 2026-01-02
Listing for:
Teleperformance (TP)
Full Time
position Listed on 2026-01-02
Job specializations:
-
Management
Business Analyst, Operations Manager
Job Description & How to Apply Below
- Business Process Quality work focuses on developing, identifying, analyzing and improving existing general business processes (ie, back-end processes not related to manufacturing) including:
Applying process definition, improvement and design methodologies to identify, analyze and improve business processes to improve quality, reduce costs, increase efficiencies/productivity, increase customer satisfaction, etc - Developing documentation to support analysis and improvement including business requirements, functional specifications, process maps, gap/problem analysis, etc
- Planning implementing quality assurance and compliance processes. In some organizations may include supporting development of training and/or change management materials and activities to support new processes and procedures. Includes Six Sigma/Lean/Kaizen practitioners working in a non-manufacturing environment
- Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines
- Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities
- Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise
- Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department
- Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction
- Leads a team of Specialists ,sometimes with several hierarchical levels, with full employee lifecycle responsibility
Position Requirements
10+ Years
work experience
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