Regional Maintenance Manager

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Regional Maintenance Manager leads a team of mid-level managers in delivering Material Handling, Industrial Automation and Robotics services in a 24x7 logistics environment across 6
-14 sites in North America. This position is responsible for driving accountability of teams to deliver service levels as described in the Master Work Order and measured by the Key Performance Indicators. Additionally, the expected levels of service delivery must be achieved at the lowest possible cost, minimally within the prescribed budget for each facility.

The Regional Maintenance Manager is part of a National Operations Team that provides services to the client across the United States, Mexico and Canada.

• Ensure execution against contract KPIs and related client-RME strategies
• Drive accountability of subordinate team to ensure results, roles, responsibilities and expectations are exceeded in all facets of the business
• Establish a deep and personal relationship with the client including regional and program managers, Site GMs and Regional Operations Managers
• Set and enforce standards for each site which protects, maintains and improves the value of the client's assets
• Establish Quality Assurance processes to ensure consistent performance i.e. Health Check audits
• Evaluate and verify site performance and condition to ensure that RME services are held at the highest standards (every time you enter a site)
• Intimately understand and report on site performance by way of operational metrics and weekly business reviews
• Drive innovation strategies and creative problem solving resulting in value creation for the client
• Network with other RMMs to ensure consistent deployment and execution
• Transform operational practices to leverage JLL tools, processes, relationships and best practices to ensure service delivery is highly efficient, effective and leveraging JLL programs

• Partner with site Operations leaders, JLL leaders and Finance to ensure proper stewardship of client funds
• Establish deep relationships with safety program managers both client and on account
• Ensure KPI performance is achieved or exceeded (commercial impact)

• Lead with passion and compassion, give and receive feedback in a positive manner, and learn with and from the team
• Create a Proactive Safety Culture with all employees to Guarantee
  100% safety training compliance and safety-first culture that drives accountability and ensures 100% alignment and adoption of program values and performance
• Establish culture that promotes employee engagement and verify effectiveness
• Ensure sites are connected to the network for safety program elements
• Teach budgeting processes to ensure accountability of stewardship of client funds
• Mentor, coach and develop leaders, which promotes the employee experience with JLL
• Deliver an ethical, diverse and quality employment environment to all employees
• Create open channels of communications that establishes a link between “JLL” and each site
• Create talent pipeline within site to ensure continuity of performance and values
• Act as an avenue for escalations when employees are hindered in their mission
• Monitor and align the region’s critical personnel metrics including Critical Position Staffing, Attrition, ER Complaints, Referrals, Connections Engagement Scores
• Ensure timely completion of HR activities: IPMP, Goal Setting, ER/Union Awareness Training, policy implementation and the like

• Ensure…