Quality Analyst
Job in
Malad City, Oneida County, Idaho, 83252, USA
Listed on 2026-01-02
Listing for:
Teleperformance (TP)
Full Time
position Listed on 2026-01-02
Job specializations:
-
Quality Assurance - QA/QC
Quality Technician/ Inspector, Quality Control / Manager
Job Description & How to Apply Below
We are looking for a highly skilled and experienced Quality Analyst to join our team in the BPO/Call Centre industry. The ideal candidate will have excellent analytical skills, attention to detail, and the ability to work in a fast-paced environment.
Roles and Responsibility- Monitor and evaluate call quality to ensure high standards of customer service.
- Develop and implement effective quality control processes to identify areas for improvement.
- Collaborate with team members to provide coaching and feedback on performance.
- Analyze data and trends to identify patterns and opportunities for growth.
- Develop and maintain reports to track key performance indicators.
- Participate in training and development programs to enhance skills and knowledge.
- Minimum 2 years of experience in a quality analyst role, preferably in a BPO/Call Centre setting.
- Strong understanding of quality control principles and practices.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment.
- Strong analytical and problem-solving skills.
- Proficient in using quality management software and tools.
- Industry: BPO / Call Centre.
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