Quality Analyst - Domestic

We are looking for a highly skilled and experienced Quality Analyst to join our team in Domestic. The ideal candidate will have a strong background in quality analysis and assurance, with excellent communication and problem-solving skills.

• Conduct thorough quality audits to ensure compliance with industry standards and company policies.
• Develop and implement effective quality control processes to enhance customer satisfaction.
• Collaborate with cross-functional teams to identify and resolve quality issues.
• Analyze data and trends to identify areas for improvement and optimize quality metrics.
• Provide training and coaching to team members on quality procedures and best practices.
• Ensure all quality-related activities align with the company's overall business objectives.

• Minimum 2 years of experience in quality analysis or a related field.
• Strong knowledge of quality management principles and methodologies.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work effectively in a fast-paced environment and meet deadlines.
• Strong attention to detail and ability to maintain accurate records.
• Experience with CRM/IT enabled services/BPO is an added advantage.