Senior Sales Support Consultant

Career Area:
Sales

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Caterpillar's Building Construction Products (BCP) division is hiring a Senior Sales Support Consultant for Retail and Small Core Go to Market (GTM). This role is a lead in Americas North for Retail and Small Core Sales Strategy.

Serve as a market specialist and subject matter expert for BCP strategic Retail and Small Core Aftermarket solution development. Identify and prioritize top lost opportunity areas in Retail and Small Core and drive solution development through the BCP Services organization.

A key role of this assignment is to drive Retail and Small Core Sales initiatives and regionalize the Go-to-Market plans by collaborating with key partners throughout the enterprise (Retail Sales Reps, BCP Services Development teams, Cat Digital, Cat Financial, Core and Growth as needed).

• Identify “Moments that Matter” and gather on VOC/VOD/VOB and data insights to Define Retail Customer Requirements for highest areas of lost retail opportunity in We Can

• Work through key partners to Pilot Compelling Integrated Services Offerings relevant to Retail and Small Core customer needs in We Can

• Regionalize central Go-To-Market framework consisting of definition of winning, execution plan & preparation, marcomm, training and governance

• Implementation of the Winning Recipe and support R-ASRs in the field as needed to support Retail and Small Core STU growth.

• Own Retail Sales Variance strategy and quarterly retail campaign strategy and execution for WeCan.

• Heavily support Go-to-Market plans for the new Cat Compact locations across WeCan, being the R-ASRs point of contact on this new initiative.

Position will require travel up to 40%.

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.

• Decision Making and Critical Thinking: Ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Effective Communications:
  Excellent communication, presentation, and interpersonal skills;
  Demonstrated ability to communicate complex concepts clearly and persuasively based on the audience.

• Relationship Management: Collaborates well across product, industry, dealer and/or customer audiences to gain understanding and acceptance of ideas and recommendations.

• Business Development: Proven ability to explore and develop potential areas of business growth for the organization.

• Field experience or extensive experience working with the dealer marketing and sales operations processes

• Experience with Aftermarket parts and service offerings or developing GTM for products or services

• Prior background working with the retail customer base

• Ability to create/enable behavioral changes in organizations and motivating others inside and outside the Caterpillar to improve performance.

• Strong project leadership capabilities and organizational skills- ability to lead multiple initiative simultaneously

• Ability to work independently, innovate and deliver results

$ - $

Subject to plan eligibility, terms, and guidelines. This is a list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Heal…