Band 3 Appointments and ERS Administrator

Band 3 Appointments and ERS Administrator

Company:

Company:
Barking Havering and Redbridge University Hospitals NHS Trust

A Vacancy at Barking Havering and Redbridge University Hospitals NHS Trust.

1 fixed term & 3 x permanent post

A great opportunity has arisen to join our busy Outpatients Appointments Booking Team at our King George Hospital site.

You should be conscientious, have excellent customer service, communication and people skills. You would be expected to deliver a high level of support to patients ensuring a good patient experience. The knowledge of hospital systems would be desirable.

Although this position is a 12 months fixed-term contract, the actual contract duration will be adjusted to account for the time taken to advertise the post, complete the hiring process, and finalise pre-employment checks. This means the contract will begin when the candidate starts the role and may be slightly shorter than 12 months

In line with UKVI guidelines BHRUT is unable to provide a Certificate of Sponsorship for this role.

The purpose of the Appointments and ERS Administrator is to be the point of contact for patients to book and change appointments and answer queries from patients with regards to their hospital appointment. They are responsible for the management of patient appointments and should be proficient in the use of the hospital booking systems including ERS and Careflow and be prepared to be trained in all future technology.

The post holder should ensure ERS referrals and internal referrals are processed appropriately and manage and elevate the appointment slot issues (ASI’s) generated through the E-Referral system to your Team Leader. They should also address and action appointment changes and requests made by the patient using the appointments phone line, the email service ‘My Appointment’ or the Envoy text messaging service.

The Appointments and ERS Administrator should support the services and Team Lead’s with adjustments to Outpatient clinics on the local Careflow system including the cancellation, reduction, reinstating and/or re-profiling of clinics.

All new and follow up appointments should be processed according to the Trust policies and department procedures.

We’re an organisation that is getting better and betterand ourimprovements are driven by a determination to deliver care we’re proud of and our patients are happy with.

They are benefit ting from a new electronic patient record(we were the last acute trust in London to introduce one) and our maternity services have beenrated goodby the Care Quality Commission.

We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’sand get rid of corridor care.

We’re proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We’re also part of the North East London Cancer Alliance.

We run aWomen’s Health Hubin Ilford; an Ageing Well Centrein Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and atSt George’s Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week.

The majority of our 8,400 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many canwork flexiblyand more than 400 of them are on our Ofsted accreditedapprenticeship programmes. We’re proud to be aLondon Living Wage employer.

Some of the positive changes we’ve made are captured inthis film.

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate…