Head of Technical Services

Head of Technical Services – Overview

Go back NELFT North East London Foundation Trust

The closing date is 13 February 2026.

The post holder will oversee architectural strategies and facilitate the changes required to gain the maximum value for the Trust while minimising disruptive impacts. The post-holder will lead on the development, implementation and management of the Trust's IT and Communications infrastructure, ICT Service Delivery, Digital Infrastructure, ICT Policies and procedures, Procurement & implementation, and support with Supplier and Contracts management. They will support the development of Information Technology Business Continuity and Disaster Recovery.

The post holder is responsible for alignment of Digital and Data infrastructure support to Trust strategy and ensure the current environment is able to support future capabilities and requirements.

This is a highly technical management role designed to align highly technical strategy and standards with wider Trust strategy/standards; support the development and on-going operations of NELFT Digital Technical Services, Clinical and non-clinical applications, Perimeter Security, Servers, storage solutions, Disaster Recovery and Business Continuity policies and strategies.

This is a hands-on role with strategic management responsibilities. The post holder will have a thorough understanding of the needs of the organization - work closely with colleagues, clinicians & directors to provide robust infrastructure and application solutions for the Trust.

Our Values 2025 - 2030

Working with our colleagues, patients and carers we have co-produced three new values that we aim to embed within our culture here y are:

• We are kind.
• We are respectful.
• We work together with our communities.

These three values help us to strive to provide the best care by the best people.

High Cost Area Supplement - Outer London

This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,714 to a maximum of £5,941 per annum (pro rata for part time).

• Leading Infrastructure within informatics and inspiring others by its potential.
• Listening, responding and leading infrastructure support that is clinically and operationally meaningful.
• Promoting and championing healthcare informatics across the wider health community.
• Supporting the Delivery of the pillars within NELFT digital strategy.
• Developing and maintaining the NELFT Infrastructure technology.
• Assessing and building NELFTs Digital Maturity.
• Following established programme and project management principles, especially as evidenced via Prince.
• Assisting in the development and implementation of the Digital programme and Delivering Value programme across the trust.
• Support the Cyber and Information Strategies.
• As an Infrastructure Support Specialist, you will support the Director of Digital infrastructure to support Digital Infrastructure, Service Desk, Digital Transitions, Desktop Configuration, Network, Systems, Telephony and Desktop Platforms while delivering excellent customer service and system availability in line with Service Level Agreements, while using ITIL processes and other service delivery frameworks.
• Ensure all incidents, problems, changes, service requests are managed in accordance with NELFT service level agreements.
• Lead the Digital Technical Service Desk teams and provide exemplary management and support to team members.
• Ensure the requirements for the IT Service Desk environment align with ITIL v4.
• Deliver the highest standards of customer service to internal and external customers, striving to continually exceed customers' expectations for service delivery. Constantly looking at service improvement and producing Service Improvement plans.
• Maintain a comprehensive knowledge base and incorporate within the ITSM solution.
• Be responsible for the identification, definition, delivery and management of Service Desk services across NELFT. They will also be the owner of the Service Catalogue.
• Act as a technical specialist in the field of IT Service management with the ability to configure an ITSM solution.
• Responsible for…