Ocean Freight Coordinator

You'll take ownership of ocean import shipments from start to finish, acting as our customer's trusted contact and making sure every move runs smoothly and professionally.

• Coordinate ocean import container movements from booking through to delivery.
• Handle both FCL and LCL import shipments.
• Organise customs clearance, haulage and other supporting services.
• Be the first point of contact for customers, responding quickly to their queries.
• Keep customers informed with clear, accurate updates at every stage.
• Work closely with internal teams, shipping lines, hauliers and other partners.
• Flag any operational issues to colleagues or management promptly.
• Keep records accurate and up to date on internal systems.
• Deliver a consistently high standard of customer service.
• Ensure shipments stay on track and within agreed timescales.

• Experience with in logistics or freight forwarding is essential.
• Ocean freight forwarding or ocean import experience is a strong advantage.
• Solid understanding of FCL and LCL import operations.
• Familiarity with customs clearance and haulage processes.
• Strong customer service and communication skills.
• Good administrative skills with a keen eye for detail.
• A proactive, organised and adaptable approach.
• Comfortable managing a busy workload under pressure.