Area Service Manager

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve.

Our commitment to doing business the right way is rooted in our TRUE values
- Trust, Respect, Unity, and Empowerment.

Award-Winning

Employer:

Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning:
The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay:
Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

About The Role:

07.00 - 16.00 - Monday - Friday

Management responsibility for the delivery of industrial and general cleaning services and associated tasks, as well as being an integral member of the senior FM team covering for key positions as required from time to time.

• Manage resources to ensure compliance with HR Policies and Procedures, including but not limited to recruitment, staff performance, management of staff absence, staff training and development and appraisals.
• Ensure staff training requirements are identified and appropriate courses and/or in-house training is proposed/scheduled.
• Co-ordinate all 3rd party suppliers, relating to services within this remit – in accordance with EFS Accounts processes and procedures.
• Ensure all additional works is planned and recorded – billing has been agreed with stakeholders and relevant documentation completed in accordance with EFS processes and procedures.
• Ensure data is collated and monthly KPI/SLA reports produced for presentation to the client and the Soft Services Manager. Carry out and facilitate regular client meetings to review and report on cleaning and associated services and be responsible for producing minutes and notes for audit purposes.
• Integrate within client activities, where requested attend client briefs and provide direct report to key stakeholders.
• Participate in audit programmes and inspections, taking ownerships for actions and follow ups.
• Plan, prepare and complete works within client CMMS/planned maintenance schedule.
• Develop and implement bespoke cleaning schedules but present and display in format already agreed with Client.
• Undertake planned and ad hoc cleaning audit checks across the factory portfolio.
• Develop cleaning innovation ideas in conjunction with the on site Soft Services manager to enhance the working environment and drive down associated cleaning costs. (Labour and materials).
• Manage the cleaning consumable consumption and deliveries across the site and drive down associated costs.

• Be responsible for developing and maintaining the procedures and systems necessary for providing a comprehensive service delivery for Cleaning and associated Services on our sites.
• Ensure Cleaning and associated Services are delivered in accordance with our clients Specification and within the agreed budget.
• Manage and monitor appointed subcontractors for delivery of Cleaning and associated Services, including the development of service specifications, SLAs and KPIS.
• Participate in regular contract review meetings with service providers and ensure reviews are documented and that any service delivery issues are resolved.
• Carry out and facilitate regular staff meetings with all direct reports to ensure open and two-way feedback on service delivery, budgets, resources, health and safety, etc.
• Participate and promote all projects within GMP remit for example 5’s, CW3, change the way we work.
• Responsible for ensuring the servicing and maintenance of all cleaning machinery and equipment is recorded and managed.
• Ensure all cleaning…